Qenehelo Veronica Tsoeu
@qeneheloveronicatsoe
I administer insurance policies and claims while delivering accurate, high-volume customer and office support.
South AfricaWhat I'm looking for
At Standard Bank Insurance Brokers, I administered home-loan insurance schemes, processed policy changes, renewals, cancellations and claims, and maintained accurate client records. I also resolved escalated queries, prepared policy correspondence and supported credit-control follow-ups.
I've built 8+ years of experience across insurance administration, claims processing, documentation and customer service. I bring structured record keeping, clear stakeholder communication and careful handling of confidential information, supported by short-term insurance qualifications, RE5 and 150 FAIS credits.
Experience
Work history, roles, and key accomplishments
Community Caregiver / Programme Support
Crystal Fountain Spiritual Centre
Jun 2023 - Dec 2023 (6 months)
Maintained confidential beneficiary records, captured and updated information, and coordinated administrative information and follow-ups across community stakeholders.
Community Mental Health Awareness Advocate
Community Initiative
Jan 2021 - Dec 2022 (1 year 11 months)
Organised and facilitated community awareness talks, engaging with community members using empathy and clear communication.
Policy Administration & Servicing Consultant
Standard Bank Insurance Brokers
Mar 2011 - Sep 2018 (7 years 6 months)
Administered home-loan insurance schemes, processed policy servicing requests, claims, and correspondence, and resolved escalated client queries within service levels.
Learner: Homeowners Insurance Claims
Standard Bank Insurance Services
Mar 2010 - Feb 2011 (11 months)
Administered home-loan insurance schemes, processed homeowners insurance claims documentation, and handled high volumes of inbound customer calls.
Education
Degrees, certifications, and relevant coursework
Moonstone
RE5, Regulatory Examination
Passed the Regulatory Examination (RE5) in 2013.
Educor
National Certificate (NQF Level 4), Short-Term Insurance
Completed a National Certificate (NQF Level 4) in Short-Term Insurance in 2010.
College Campus
Diploma, Business Management & Entrepreneurship
Completed a Diploma in Business Management & Entrepreneurship in 2010.
St Matthews Private Secondary School
Matric, General
Completed Matric in 2006.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Qenehelo Veronica?
You can contact Qenehelo Veronica and 90k+ other talented remote workers on Himalayas.
Message Qenehelo VeronicaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
