Moipone Motaung
@moiponemotaung
I process insurance claims, reconcile transactions, and resolve policyholder queries accurately.
South AfricaWhat I'm looking for
At Shield Life Limited, I process and administer life, disability, and credit-life claims, ensuring documentation is complete, accurate, and compliant with policy requirements.
I maintain claims records, reconcile transactions, attach proof of payment, update member information, and support reporting on claims trends, payouts, reserves, and liabilities. I also manage Rainbow refunds, application and cancellation packs, policy updates, and insurance-system diary items.
My background includes client service, funeral claims, affordability reporting, branch administration, and systems training at SWU Creditors Solutions and the South African Army Foundation. I bring hands-on experience with insurance administration systems, Excel, compliance support, and confidential financial information.
Experience
Work history, roles, and key accomplishments
Claims Administrator
Shield Life Limited
Oct 2018 - Present (7 years 11 months)
Process and administer life insurance, disability, and credit-life claims, ensuring documentation accuracy and compliance. Maintain claims records, resolve discrepancies, and support financial reporting and audits.
Sales Consultant
SWU Creditors Solutions (Pty) Ltd
Aug 2014 - Sep 2018 (4 years 1 month)
Captured and scanned client documentation, generated sales leads, and advised clients on financial options. Processed funeral claims and supported branch administration, including systems training and reporting.
Sales Consultant
South African Army Foundation
Jun 2007 - Jul 2014 (7 years 1 month)
Captured and scanned client documentation, generated sales leads, and advised clients on financial options. Processed funeral claims and supported branch administration and systems training.
Education
Degrees, certifications, and relevant coursework
Rosebank College
NQF Level 5, Wealth Management
2025 -
Pursuing a Wealth Management NQF Level 5 qualification, expected to complete in 2026.
Moonstone
Class of Business, Short-Term Insurance – Personal Lines
2022 - 2022
Completed Class of Business: Short-Term Insurance – Personal Lines training in 2022.
Moonstone
Class of Business, Long-Term Insurance
2021 - 2021
Completed Class of Business: Long-Term Insurance training in 2021.
21 Military Adult Learning Centre
Certificate, ICT Skills
Completed ICT Skills training in 2010.
E-Learner
Certificate, Office Administration
Completed Office Administration training in 2009.
SWU Credit Solutions
Certificate of Competence, Competence
Earned a Certificate of Competence from SWU Credit Solutions.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Skills
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