Qadir Ali
@qadirali1
I build CRM and customer engagement systems that improve retention.
IndiaWhat I'm looking for
I've led customer engagement and retention initiatives at Austin Bazaar, Curefit, Nalli Silk Sarees, and Compass Group India. At Nalli, I built a CRM framework that segmented 50,000+ customers and drove 20% higher campaign engagement; at Curefit, I reduced resolution time by 30% and repeat complaints by 25%.
I've managed high-value corporate accounts for Google, Facebook, Microsoft, Deloitte, Ford, and Medanta, while building escalation workflows, loyalty programs, SOPs, and cross-functional customer operations. I enjoy transforming customer experience operations through ownership, clarity, data-driven decisions, and mentoring early-career professionals.
Experience
Work history, roles, and key accomplishments
Customer Engagement Manager
Austin Bazaar
Feb 2025 - Present (1 year 6 months)
Spearheaded customer engagement initiatives across e-commerce channels, improving repeat purchase rate by optimizing post-sale communication workflows. Managed end-to-end customer lifecycle from acquisition to retention, reducing churn by implementing structured follow-up and loyalty programs.
Customer Service Lead
Curefit (House of Cult)
Sep 2023 - Feb 2025 (1 year 5 months)
Led a customer service team of 10+ agents, driving process improvements that reduced average resolution time by 30% through SOP restructuring. Implemented escalation management framework that decreased repeat complaints by 25%, improving NPS scores across the B2C fitness product segment.
Lead – CRM & Projects
Nalli Silk Sarees Pvt. Ltd.
Apr 2022 - Jul 2023 (1 year 3 months)
Designed and deployed a CRM framework from the ground up, enabling segmentation of 50,000+ customers and targeted retention campaigns with 20% higher engagement. Led cross-functional projects integrating CRM data with marketing operations, reducing customer acquisition cost by streamlining the sales funnel.
Assistant Manager / Management Trainee
Compass Group India
Jul 2018 - Jun 2021 (2 years 11 months)
Managed premium corporate client accounts including Google, Facebook, Microsoft, Deloitte, Ford, and Medanta, ensuring SLA compliance and high-quality service delivery. Completed structured cross-departmental management training, developing expertise in operations, logistics, and client relationship management.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Management, Bangalore
Certification Programme, Services Marketing
2023 - 2023
Certification Programme in Services Marketing from Indian Institute of Management, Bangalore.
Indian Institute of Management, Lucknow
Executive Certificate Programme, Customer Relationship Management
2022 - 2023
Executive Certificate Programme in Customer Relationship Management from Indian Institute of Management, Lucknow.
IHM Hyderabad
Bachelor of Science, Hospitality and Hotel Administration
B.Sc. in Hospitality and Hotel Administration from IHM Hyderabad.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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