Puskar Sharma
@puskarsharma
I grow customer accounts, improve adoption, and drive SaaS-style expansion revenue.
IndiaWhat I'm looking for
At Zomato, I manage success and expansion for 300+ merchant accounts contributing ₹1.5 Cr in monthly platform revenue. I lead paid-feature growth through Zomato Ads, generating ₹5 lakh per month in incremental upsell revenue, while onboarding 200+ new accounts monthly.
I've also owned B2B onboarding and payment configuration at Jodo, converted inbound opportunities at Byju's, and founded and scaled Mix Plates from a cloud kitchen into a restaurant. I bring hands-on experience in account health, churn reduction, consultative selling, forecasting, P&L ownership, and building lasting customer relationships.
Experience
Work history, roles, and key accomplishments
Key Account Manager
Zomato
Nov 2024 - Present (1 year 9 months)
Manages a portfolio of 300+ merchant accounts, driving ₹1.5 Cr in monthly revenue and leading paid-feature expansion initiatives. Achieved top performance rankings and led enterprise account acquisition drives.
Business Owner
Mix Plates
Jan 2023 - Dec 2024 (1 year 11 months)
Founded and scaled a cloud kitchen into a full-capacity restaurant, owning strategy and operations end-to-end. Managed budgets, implemented cost-saving measures, and led a diverse team.
Customer Success Specialist
Jodo
Aug 2022 - Dec 2023 (1 year 4 months)
Owned end-to-end customer success for institutional accounts on a fintech platform, managing fee setup and payment configuration. Resolved escalations in real time and ensured smooth product adoption.
Pre-Sales Associate
Byju's
Sep 2021 - Aug 2022 (11 months)
Qualified and converted inbound leads into sales appointments through consultative pitching. Built relationships with existing customers and ran product demos end-to-end.
Education
Degrees, certifications, and relevant coursework
Assam Institute of Management
Master of Business Administration, Management
2019 - 2021
Pursued an MBA degree, focusing on management and business administration.
Ramaiah College of Arts, Science and Commerce
Bachelor of Commerce, Commerce
2015 - 2018
Completed a Bachelor of Commerce degree, gaining foundational knowledge in commerce and business.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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