Open to opportunities

Samarth Verma

@samarthverma

Message

I grow SaaS revenue through customer success, retention, and expansion.

India

Message

What I'm looking for

I'm looking to lead customer success and account-growth work where I can use customer data, lifecycle programs, executive alignment, and cross-functional collaboration to improve adoption, retention, renewals, and expansion revenue.

I've grown customer portfolios at SYNUP and edX Enterprise, owning up to $1.70M ARR across global accounts and driving adoption, renewals, and expansion. At SYNUP, I scaled MRR from $33K to $86K in 2024 and to $178.6K by Q3 2025, while achieving NRR highs of 170% and increasing NPS from 48.9 to 79.1.

I've also led a 22-member global Customer Success team at TRACXN supporting 1,000+ enterprise clients, and built growth programs at Unacademy and BYJU'S. I use customer health, QBRs, lifecycle playbooks, and data from Salesforce and Tableau to turn engagement into retention and revenue.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

2U LLC - edX Enterprise

Apr 2026 - Sep 2026 (5 months)

Rapidly ramped into a live book of business, mastering the core CS tech stack to take full ownership of a 6-account APAC portfolio. Managed a portfolio worth $204,858.84 in current ARR / $463,506 in lifetime value, driving 83% of accounts to Green health status within a 5-month tenure.

Salesforce Tableau Renewal Management Upselling