Purnima User

Resolved customer issues by email and phone on order status, pricing, stock availability, quality, and delays, and processed orders in SAP Business One. Worked with suppliers and internal teams to resolve customer orders.

Managed 15 service accounts alongside 3-5 website builds at a time, from discovery and design through development and go-live, including YMCA of Metropolitan Dallas and YMCA of Pawtucket websites. Identified and closed deals for additional scope on both YMCA projects.

Owned a portfolio of 20 concurrent mid-market and enterprise websites, delivering ongoing updates and feature enhancements on time, within budget and scope. Held regular client meetings and reported on budget consumption and renewal timing.

Managed 20 large-scale public sector accounts, including the City of Ottawa, Service New Brunswick, and the RCMP, consistently exceeding 100% of sales targets. Grew sales within existing and new federal and provincial accounts by building relationships with key decision makers.

Led the launch of momsbeyond.com and grew its organic Instagram following by 130% over 8 months. Created digital content and ran email and paid media campaigns.

Owned the product lifecycle of e-learning certification courses, launching 10 courses with 4 accreditations and generating USD 150k in revenue for the Project Management portfolio in FY 2016-17. Launched in Nepal, Kuwait, Dubai, and Mauritius.

Earned the Certified Scrum Master certification.

Completed an M.B.A. with a focus on Marketing and HR.

Earned the Six Sigma Green Belt certification.

Completed a B.Sc. (Hons) in Physics.