PTR User
@ptruser
I resolve Dutch- and English-speaking customer issues across chat, email, and ticketing systems.
PolandWhat I'm looking for
At Rova Systems, I support Dutch- and English-speaking customers and photovoltaic inverter installers through chat, email, and ticketing systems. I troubleshoot technical and service-related issues, manage cases from first contact through resolution, and maintain high service quality remotely.
I've also managed customer communication, quotations, suppliers, administration, and daily operations as a self-employed construction and retail business owner in Belgium. Living in Belgium for 13 years helped me become fluent in Dutch and develop strong international customer service experience.
I use Zendesk, Freshdesk, Salesforce, Microsoft Office, online collaboration tools, and AI tools daily for research, drafting, communication, and problem solving.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist with Dutch
Rova Systems
Jul 2023 - Present (3 years 2 months)
Provide customer support in Dutch and English through chat, email, and ticketing systems. Troubleshoot technical issues for photovoltaic inverter systems and manage cases from first contact to resolution.
Education
Degrees, certifications, and relevant coursework
Secondary School
Secondary School Diploma, Electromechanics
Graduated in 2018 with a profile in electromechanics.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
Skills
Interested in hiring PTR?
You can contact PTR and 90k+ other talented remote workers on Himalayas.
Message PTRGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
