Looking for a job

Cedrick Ngoy

@cedrickngoy

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I resolve customer and technical support needs across multilingual international markets.

Poland

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What I'm looking for

I'm looking for a customer service, technical support, logistics, or sales role where I can solve customer issues, use my multilingual communication skills, and contribute in an international team.

I've supported customers at Same Media Ltd in Katowice, handling service and technical requests by phone, email, and live chat while reporting product issues and bugs to the development team.

Previously, at Dimax International, I advised customers on technical product specifications, validated energy generator products, and provided troubleshooting support. My export sales work at Export-Import Ukraine Ltd and Technowagy Ltd included managing pallet and industrial weighing equipment sales across French-speaking European and African markets.

I'm comfortable working across customer service, technical assistance, quality control, logistics, and multilingual communication in multicultural environments.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Same Media Ltd

Jul 2025 - May 2026 (10 months)

Handled customer inquiries and technical support requests via phone, email, and live chat. Provided guidance on services, payment platforms, and technical specifications, and reported product issues to the development team.

Customer Service Technical Support Zendesk CRM Problem Solving Multilingual Communication Order Processing Conflict Resolution