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Anthony Abalde Gonzalez

@anthonyabaldegonzale

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IT Support Specialist (Level 2) blending customer service and data analysis.

Poland

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What I'm looking for

I’m looking for a role where I can deliver remote technical support and customer-first solutions using Zendesk, while using data analysis to improve service quality. I want a team that values efficient problem-solving, accountability, and continuous improvement.

I’m an IT specialist (Level2) providing remote technical support by diagnosing and resolving a wide range of IT Wipro issues, with a focus on efficient, timely problem resolution. I’m known for delivering personalized solutions through the Zendesk ticketing system and for processing and analyzing customer data to improve service delivery in every interaction.

Before this, I worked as a customer service consultant and data-focused support specialist at Akzo Nobel and Stanley Black & Decker, handling data processing and using Zendesk to manage and resolve customer inquiries. I also bring retail leadership experience—store and stockroom management—coordinating teams, managing schedules, inventory control, shipment processing, and order handling—so I’m comfortable owning service quality from both a customer and operations perspective.

Experience

Work history, roles, and key accomplishments

Current

IT Specialist (Level 2)

Current

Wipro

Jan 2023 - Present (3 years 4 months)

Provided remote Level 2 technical support by diagnosing and resolving a wide range of IT issues to ensure efficient, timely problem resolution for customers.

Remote Technical Support Level 2 Support Troubleshooting Customer Service Problem Management

Customer Service Consultant

Akzo Nobel

Jan 2022 - Jan 2023 (1 year)

Delivered customer service while supporting data processing and analysis to ensure critical support activities ran smoothly and consistently for clients.

Customer Service Data Processing Data Analysis client support Operations Coordination Service Delivery MS Office Communication

Customer Service Consultant

Stanley Black & Decker

Jan 2020 - Jan 2022 (2 years)

Provided instant, personalized customer solutions and managed inquiries efficiently using the Zendesk ticketing system to support excellent service delivery.

Customer Service Personalized Services Zendesk Service Delivery Communication

Store Manager

IKKS PC Hooftstraat

Jan 2019 - Jan 2020 (1 year)

Managed store operations by coordinating a small team to meet daily and monthly targets, overseeing schedules, visual merchandising, inventory control, and key-holder opening/closing responsibilities.

Retail Store Management Team Coordination Scheduling Visual Merchandising Inventory Control Customer Service

Stockroom Manager

Mango

Jan 2017 - Jan 2018 (1 year)

Oversaw stockroom operations including inventory control, shipment processing, order management, and efficient stock organization.

Stock Control Inventory Control Order Management Retail Operations

Assistant Manager

El Ganso

Jan 2014 - Jan 2017 (3 years)

Supported assistant store management by coordinating a small team, handling customer service and merchandising activities, managing inventory and shipments, and performing key-holder opening/closing duties.

Assistant Store Management Team Coordination Customer Service Visual Merchandising Inventory Management Opening Closing Duties

Sales Assistant

Laundry Industry

Jan 2012 - Jan 2014 (2 years)

Provided sales support at a flagship store and contributed to headquarters activities including visual merchandising, social media consulting, and design research and development support.

Retail Sales Customer Service Social Media Support Social Media Consulting Design Research Flagship Store Operations Team Support