At Maersk Logistics & Services, I process customs declarations, invoices, and supporting documentation in line with procedures. I identify documentation discrepancies and take appropriate action to resolve them.
I work across operational systems and dashboards to complete logistics processes within required timelines. I also cross-train colleagues and guide them on workflows and procedures.
At Support Your App / Justt.ai, I supported daily team operations, complex cases, and escalations. I managed customer disputes through Freshdesk and supported evidence-based chargeback cases.
At Foundever / Square Inc., I provided technical and customer support for POS hardware, software, connectivity, and network issues. I also performed Backup QA duties, monitoring quality standards and providing feedback to colleagues.
