Prudence Molefe

PM

Open to opportunities

Prudence Molefe

@prudencemolefe

Customer-focused advisor and educator skilled in administration and merchandising.

What I'm looking for

I seek a role where I can support customers and teams, use my admin and merchandising skills, and grow in a collaborative, service-oriented environment.

I am a customer-focused professional with experience in call centre financial advising, classroom support, administrative duties, and retail merchandising. I have sold funeral and life cover, assisted educators with classroom tasks and office administration, and managed stock rotation and stock-taking for a national food retailer.

I hold a Matric (Grade 12) and a TEFL certificate, and I bring strengths in typing, communication, monitoring, call centre operations, and telecommunications. I am reliable, detail-oriented, and driven to support teams while improving customer service and operational efficiency.

Experience

Work history, roles, and key accomplishments

LP

Merchandiser

Lactalis Parmalat

May 2024 - May 2025 (1 year)

Rotated shelf stock, checked expiry dates, packed new deliveries, and conducted stock takes to ensure product availability and freshness.

Stock Rotation Inventory Management Merchandising Stock Taking Retail Operations Communication

HS

Educator and Admin Assistant

Happiness Primary School

May 2023 - Apr 2024 (11 months)

Assisted educators in classroom activities and performed administrative duties in the school office to support daily operations.

In Classroom Support Administrative Assistance Record keeping Communication Childcare Scheduling Microsoft Office

ML

Call Centre Financial Advisor

Metropolitan Life

Nov 2019 - Oct 2022 (2 years 11 months)

Contacted clients to sell funeral and life cover, maintaining client relationships and meeting sales targets over a three-year period.

Customer Service Lead Generation Product Knowledge Communication CRM

Education

Degrees, certifications, and relevant coursework

TI

TEFL Professional Institute

TEFL Certificate, Teaching English as a Foreign Language

Completed a TEFL certificate to qualify for teaching English as a foreign language.

SL

School of IT (Standard Bank Microsoft Literacy)

Microsoft Literacy Certificate, Information Technology

2020 - 2020

Completed Microsoft literacy training through the School of IT/Standard Bank program.

AS

Alrapark Secondary School

Matric (Grade 12), General Education

Completed Matric (Grade 12) at Alrapark Secondary School.

Tech stack

Software and tools used professionally

Gmail

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Prudence Molefe - Merchandiser - Lactalis Parmalat | Himalayas