Open to opportunities

asisipho dorane

@asisiphodorane

Message

Organized administrative and customer-service professional driving operational excellence.

South Africa

Message

What I'm looking for

I seek a role in recruitment or operations where I can use strong admin, client-service, and digital tool skills to improve processes, support teams, and deliver excellent client experiences.

I am a highly organized administrative and customer-service professional with experience supporting fast-paced teams across education, retail, non-profit, and telecom sectors. I manage client inquiries, high call volumes, scheduling, record keeping, and digital tools such as Microsoft Outlook, Excel, Teams, Google Workspace, Airtable, HubSpot, Slack and CRM systems to ensure operational accuracy and excellent client experiences.

I have tutored and facilitated classes at university and community levels, supported sales and merchandising in retail, and provided personal and administrative assistance for non-profit operations. I seek to bring strong communication, problem-solving, and process-improvement skills to a recruitment or operations team to improve client experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Volunteer Tutor

Current

EduCompass

Apr 2020 - Present (5 years 9 months)

Assisted high school learners with university applications, fundraising and campus tours, and tutored economics, business studies and accounting to support student progression.

University Applications Tutoring Fundraising Campus Tours Economics Business Studies Accounting

Personal & Admin Assistant

Uncedo Loluntu Foundation

Jan 2025 - Jul 2025 (6 months)

Managed social media and responded to community queries, handled customer inquiries across channels, and supported scheduling and record-keeping to improve organizational communication and service delivery.

Social Media Management Customer Service Scheduling Record keeping Slack HubSpot CRM

Tutor & Facilitator

World Capital Growth

Jan 2025 - Jun 2025 (5 months)

Tutored computer skills, business management and marketing via online classes and facilitated HIV/AIDS workshops and focus groups, supporting grade recording and module administration.

Tutoring Zoom Google Classroom Workshop Facilitation Grade Recording Student Engagement

Merchandiser & Backup Receiving Clerk

Cashbuild

Jan 2024 - Dec 2024 (11 months)

Maintained product displays and inventory accuracy, tracked stock levels, reported damages and shortages, and ensured accurate product movements to support store operations.

Merchandising Inventory Management Stock Control Receiving Reporting Retail Operations Quality Control POS

Teacher & Learner Assistant

Bongweni Pre-Primary

Mar 2023 - Nov 2023 (8 months)

Supported learners' physical, social and academic development through classroom activities, collaborated with teachers and parents, and assisted with lesson plans and additional learner support.

Early Childhood Education Child Development Record keeping

Sales Agent

Migarda Investments CC / Telkom

Oct 2021 - Aug 2022 (10 months)

Managed client acquisition and relationship management, handled over 30 customer calls weekly, assisted with billing and records organization, and contributed to customer retention via direct communication and social media.

Sales Customer Service Client Acquisition Billing Support Records Management Social Media Relationship Management

General Worker & Sales Assistant

Pep Store

Nov 2020 - Oct 2021 (11 months)

Processed cash and card payments, maintained store housekeeping and safety standards, stocked shelves, and engaged with customers to support store operations and inventory management.

Cash Handling POS Merchandising Stocking Customer Service Inventory Management Communication

Tutor & Lecture Facilitator

University of the Western Cape

Mar 2018 - Nov 2019 (1 year 8 months)

Tutored and facilitated operations management and marketing tutorials of ~20 students per group, provided private consultations, assisted with assignments, and managed grade recording and module administration.

Consultation Operations Management Marketing Grade Recording Academic Support

Education

Degrees, certifications, and relevant coursework

University of South Africa

Diploma in Public Administration and Management, Public Administration and Management

2024 -

Activities and societies: Training in Batho Pele principles, public financial management, laws and procedures, and strategic planning and management.

Enrolled in a Diploma in Public Administration and Management with coursework in public financial management, strategic planning, and Batho Pele principles.