At Chalbi Industries, I optimize order processing workflows and issue resolution procedures, reducing processing delays and data errors by 40% through structured documentation and process improvement. I also developed and delivered a stakeholder presentation on order processing procedures, securing management approval for a client system integration initiative.
Previously, as an Insurance Office Administrator at New Found Insurance and Silk Oak Insurance, I processed invoices, tracked insurance policies, assisted clients, and supported office operations. My work included evaluating claims histories, contributing to a 15% reduction in fraudulent cases at Silk Oak Insurance, and helping improve customer satisfaction to 30% at New Found Insurance.

