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Prudence Lishindu

@prudencelishindu

Data & Customer Support Specialist at Chalbi Industries improving order processing and reducing delays and data errors by 40%.

Kenya

Message

At Chalbi Industries, I optimize order processing workflows and issue resolution procedures, reducing processing delays and data errors by 40% through structured documentation and process improvement. I also developed and delivered a stakeholder presentation on order processing procedures, securing management approval for a client system integration initiative.

Previously, as an Insurance Office Administrator at New Found Insurance and Silk Oak Insurance, I processed invoices, tracked insurance policies, assisted clients, and supported office operations. My work included evaluating claims histories, contributing to a 15% reduction in fraudulent cases at Silk Oak Insurance, and helping improve customer satisfaction to 30% at New Found Insurance.

Experience

Work history, roles, and key accomplishments

Current

Data & Customer Support Specialist

Current

Chalbi Industries

Nov 2022 - Present (3 years 10 months)

Optimized order processing workflows and issue resolution procedures, reducing processing delays and data errors by 40%. Managed and maintained customer databases with a strong emphasis on data accuracy, organization, and confidentiality.

Data Management Customer Support Process Improvement Documentation Database Management Data Protection

Current

Data & Customer Support Specialist

Current

Chalbi Industries

Nov 2022 - Present (3 years 10 months)

Optimized order processing workflows and issue resolution procedures, reducing processing delays and data errors by 40%. Managed and maintained customer databases with emphasis on data accuracy and confidentiality.

Data Entry Data Management Customer Support CRM Process Improvement Documentation Data Protection

Insurance Office Administrator

New Found Insurance

Mar 2022 - Oct 2022 (7 months)

Expedited invoice processing by reviewing vendor submissions and reconciling accounts payable discrepancies. Assisted clients in selecting appropriate insurance policies, improving customer satisfaction by 30%.

Invoice Processing Accounts Payable Insurance Policies Customer Service Compliance

Insurance Office Administrator

New Found Insurance

Mar 2022 - Oct 2022 (7 months)

Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments. Assisted clients in selecting appropriate insurance policies, improving customer satisfaction by 30%.

Invoice Processing Accounts Payable Insurance Policies Customer Service Compliance

Insurance Office Administrator

Silk Oak Insurance

Mar 2021 - Feb 2022 (11 months)

Supported senior executives with administrative tasks, including scheduling meetings, managing correspondence, and preparing reports. Evaluated clients' claims history to identify trends indicating unethical activities, reducing fraudulent cases by 15%.

Administrative Support Scheduling Correspondence Report Preparation Claims Analysis Fraud Detection

Insurance Office Administrator

Silk Oak Insurance

Mar 2021 - Feb 2022 (11 months)

Supported senior executives with administrative tasks including scheduling and report preparation. Evaluated client claims history to identify trends indicating unethical activities, reducing fraudulent cases by 15%.

Administrative Support Scheduling Report Preparation Claims Analysis Fraud Detection Event Planning