Ellen Wanjiru

I’m an analytical, detail-oriented professional with hands-on experience across insurance operations, high-volume customer support, and multi-year data reconciliation. I’ve managed 20+ daily client inquiries through WhatsApp and digital channels, providing timely, accurate responses and tracking leads to support conversion and retention.

In my reconciliation work, I validated 4+ years of inventory and financial records (2018–2024), ensuring alignment between physical stock and system data in QuickBooks. I conducted stock verification across 3 locations, managed and analyzed 100+ SKUs across multiple sites, and corrected system inaccuracies (like negative stock and missing supplier entries) to improve data reliability—then shared monthly reconciliation reports used for purchasing and revenue allocation decisions.

I also supported underwriting and compliance by digitizing and migrating historical client KYC records into Inspro, contacting clients for missing documentation, and assisting with policy renewals and onboarding processes. I enjoy turning complex information into structured, decision-ready outputs—whether through reports or an insurance policy review project producing risk assessment recommendations.