Prosper Ndam

As a Customer Support Representative at Dal-Tile, I manage daily customer communications, achieving a 95% satisfaction rate. I collaborate with teams to ensure accurate order fulfillment and utilize Zendesk for efficient ticket tracking. My role involves resolving inquiries, maintaining records, and providing timely follow-ups to enhance customer experiences.

As a Customer Support Representative at Dal-Tile, I manage daily customer communications, ensuring a 95% satisfaction rate. I utilize Zendesk for ticket tracking and collaborate with teams to ensure accurate order fulfillment. My role involves resolving customer inquiries through various channels and maintaining detailed records of interactions.

At Metro by T-Mobile, I provided phone and in-store support, handling billing and account issues while promoting new service plans. I documented service issues and assisted customers with service activations and troubleshooting. My efforts contributed to improved customer engagement and satisfaction.

At Metro by T-Mobile, I provided phone and in-store support, handling billing and account issues while promoting new service plans. I was recognized as a lead representative for exceeding performance metrics and ensured customer satisfaction through effective communication and problem resolution.

Currently enrolled in IT Support program, focusing on developing skills in technical support and IT fundamentals.

Completed high school education, obtaining a diploma with a focus on foundational academic subjects.