Open to opportunities

Promise Nnadi

@promisennadi

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Virtual Operations & Client Success Specialist with 3+ years of experience.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and allows me to leverage my operational expertise to drive impactful results.

I am a Virtual Operations & Client Success Specialist with over three years of experience dedicated to helping founders and organizations scale efficiently. My expertise lies in streamlining systems, managing client-facing operations, and coordinating international partnerships. I pride myself on not just handling tasks but actively clearing bandwidth for founders and driving tangible results.

In my recent role as Client & Operations Lead at Halnek Travel Agency Ltd, I successfully planned over 50 customized international travel itineraries, achieving a client satisfaction rate exceeding 95%. I built strategic partnerships with international universities and education agencies, facilitating successful student placements in Canada, the UK, and Australia. My efforts in redesigning communication workflows and implementing automation tools resulted in a 45% reduction in client response time, significantly enhancing operational efficiency.

Currently, I am an HR Partner Recruitment Intern at GAO RFID Inc., where I support talent sourcing and candidate engagement efforts. My contributions have led to improved candidate interest and a high interview attendance rate. I am committed to continuous learning and professional growth, currently pursuing a Doctor of Pharmacy (PharmD) at Nnamdi Azikiwe University.

Experience

Work history, roles, and key accomplishments

HR Partner Recruitment Intern

GAO RFID Inc.

Jan 2025 - Present (6 months)

Supported talent sourcing efforts by identifying and engaging qualified candidates across LinkedIn and job platforms, contributing to pipeline growth for roles in HR, tech, and operations. Executed outreach campaigns to both active and passive candidates, adapting messaging based on role type, region, and seniority — improving candidate interest and response rates.

Talent Sourcing Interview Coordination Lead Generation Data Mining CRM Management Recruitment Strategy Market Analysis

Client & Operations Lead

Halnek Travel Agency Ltd

Jan 2022 - Present (3 years 6 months)

Owned end-to-end planning of over 50 customized international travel itineraries, handling everything from initial client consultations to booking, vendor coordination, and follow-ups, resulting in a 95%+ client satisfaction rate based on feedback forms and reviews. Built and nurtured partnerships with 3 international universities and 3 global education agencies, aligning academic calendars and vi

Consultation International Travel Planning Partnership Management Workflow Optimization Executive Assistance Email Marketing Data Analysis Performance Monitoring

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Doctor of Pharmacy, Pharmacy

Currently pursuing a Doctor of Pharmacy (PharmD) degree. This program focuses on advanced pharmaceutical knowledge and clinical practice.

DEXA Certification

Virtual Assistant Certification, Virtual Assistant

Obtained a Virtual Assistant Certification from DEXA Certification. This program equipped me with essential skills for virtual administrative and operational support.

St. Kizito Girls' Secondary School

West African Senior School Certificate Examination, General Studies

Completed secondary education and obtained the West African Senior School Certificate Examination. This credential signifies completion of high school studies.