Open to opportunities

Chinanu Onyewuotu

@chinanuonyewuotu

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HR enthusiast with expertise in customer success and operational efficiency.

Nigeria

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What I'm looking for

I am seeking a role that fosters growth, values collaboration, and emphasizes customer satisfaction.

I am an Administrative Support HR Enthusiast with three years of diverse experience in inventory management, customer success, and fleet management. My journey has been marked by a commitment to fostering high satisfaction rates and loyalty through engaging customer interactions and effective training. I am dedicated to pursuing ongoing education in Human Resources, which complements my versatile skill set for HR initiatives and practices.

In my current role as a Customer Success Executive, I have achieved a 90% on-time delivery rate and an impressive 100% customer satisfaction rate through daily engagement and effective issue resolution. My previous experience as a Fleet Assistant Intern involved conducting comprehensive training sessions that resulted in a 100% compliance rate among newly onboarded drivers. I take pride in my ability to optimize operations, enhance workflow, and improve scheduling processes, contributing to increased efficiency and productivity across various roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Executive

Current

Okunriin

May 2023 - Present (2 years 7 months)

Responsible for ensuring timely and satisfactory delivery to customers, achieving a 90% on-time delivery rate and a 100% customer satisfaction rate through effective engagement and issue resolution.

Customer Relationship Management Conflict Resolution Interpersonal Communication Scheduling Customer Service CRM Software Problem Solving Analytical Thinking

Fleet Assistant Intern

Moove Africa

Mar 2022 - Mar 2023 (1 year)

Conducted training sessions for new drivers, ensuring compliance with standards and improving operational efficiency by 25% through meticulous documentation and report preparation.

Compliance Management Data Management Report Preparation Scheduling Communication Skills Problem Solving Team Collaboration

Customer Support/Retention Agent

Tizeti Network Limited

Oct 2021 - Feb 2022 (4 months)

Engaged with customers to ensure timely subscription renewals and resolved issues, achieving a 95% retention rate and a 25% reactivation rate through proactive communication.

Customer Engagement Retention Communication Skills Customer Relationship Management Problem Solving Team Collaboration Time Management

Personal Assistant Intern

Homies Delight

Jun 2017 - Jan 2018 (7 months)

Optimized the managing partner's schedule and facilitated successful client engagements, improving time management and accountability through organized meeting documentation.