Looking for a job

Promise Amarachi

@promiseamarachi

Remote IT Support Specialist skilled in troubleshooting, ticket handling, user onboarding, and clear user-focused communication.

Nigeria

Message

What I'm looking for

I am seeking a remote IT Support role where I can assist users through troubleshooting, onboarding, ticket management, and documentation. I enjoy working in collaborative, customer-focused teams and contributing to smoother workflows and better user experiences.

I am a remote IT Support Specialist with experience providing helpdesk support, troubleshooting hardware and software issues, and supporting users through ticketing systems. I create clear SOPs, user guides, and onboarding materials to improve productivity and user confidence.

I work calmly under pressure, learn quickly, and communicate clearly with both technical and non-technical users. I have experience using Microsoft Teams, Google Workspace, Freshdesk, TeamViewer, Trello, and CRM tools. I hold certifications in Digital Marketing and IT Support, with a background in Mass Communication.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Remote IT Support (

Jan 2024 - Present (1 year 11 months)

Provided remote IT support and helpdesk assistance, troubleshooting basic hardware and software issues. Supported users via email and ticketing systems, documented solutions, and created SOPs, guides, and onboarding materials to improve user understanding and productivity.

Python Help Desk Support Technical Troubleshooting Microsoft Teams Google Workspace Freshdesk TeamViewer CRM Systems Documentation Documentation Management Time Management

IT Support Specialist

Promise Amarachi Emeka

Provided remote IT support and helpdesk assistance, troubleshooting hardware and software issues and improving user onboarding and productivity through documentation and training materials. Created SOPs, guides and user onboarding videos while supporting customers via email and ticketing systems.

Help Desk Support Troubleshooting Microsoft Teams Google Workspace Freshdesk TeamViewer CRM Documentation Time Management

Education

Degrees, certifications, and relevant coursework

University of Lagos

B.Sc., Mass Communication

2017 - 2022

Activities and societies: Media projects, research writing, presentations, and collaborative academic work.

Studied Mass Communication with a focus on communication, documentation, research, and media analysis. Developed strong written and verbal communication skills, teamwork, and the ability to explain complex information clearly—skills now applied in IT support, user education, and documentation.