PAPromise Amarachi
@promiseamarachi
Dedicated IT Support specialist skilled in remote troubleshooting and excellent customer service.
NigeriaWhat I'm looking for
I am a dedicated IT Support specialist with experience supporting remote and in office users, troubleshooting hardware and software, and managing digital systems. I create guides, SOPs, onboarding videos, and organize digital files to improve team productivity and user adoption.
I work calmly under pressure, learn quickly, and focus on clear communication and user education using tools like Microsoft Teams, Google Workspace, Freshdesk, TeamViewer, Trello and CRM systems. I hold online certifications in Digital Marketing and Personal Branding and am completing a Bachelor's in Mass Communication.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Promise Amarachi Emeka
Provided remote IT support and helpdesk assistance, troubleshooting hardware and software issues and improving user onboarding and productivity through documentation and training materials. Created SOPs, guides and user onboarding videos while supporting customers via email and ticketing systems.
Education
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Promise hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
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