Brema remote
@bremaremote
Customer support and IT helpdesk specialist skilled in remote troubleshooting.
NigeriaWhat I'm looking for
I am a reliable, tech-savvy customer support and IT helpdesk specialist with a B.Sc. in Economics and practical remote experience. I combine strong computing skills with clear English communication to deliver effective support via chat and email.
In my freelance technical support and virtual assistant role, I handled 100+ support messages weekly across multiple platforms, managed schedules and inboxes, and performed accurate data entry in Google Sheets and Excel.
I created SOP guides and documented recurring solutions to streamline remote workflows and improve user satisfaction through clear step-by-step troubleshooting guidance.
I am remote-ready with a stable internet connection, a flexible schedule, and verified Payoneer/Wise accounts for USD payments, committed to timely, detail-oriented support and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Freelance
Jan 2023 - Present (3 years 5 months)
Provided remote customer support and technical troubleshooting via chat and email, handling 100+ support messages weekly and improving user satisfaction through clear step-by-step guidance and documented SOPs.
Education
Degrees, certifications, and relevant coursework
Imo State University
Bachelor of Science, Economics
Completed a Bachelor of Science in Economics; awaiting final certification.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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