Priyansh Bhatt

I’m a Sophos Technical Support Engineer with 3+ years of deploying, troubleshooting, and securing endpoints at enterprise scale. I work across Windows, macOS, and Linux, turning complex incidents into stable, compliant environments.

I’m deeply experienced in Sophos Central and MDR incident workflows, with strong diagnostics backed by log-based root-cause analysis. In my role, I’ve deployed and troubleshot Sophos Endpoint on 300+ devices, and optimized performance for 100+ Windows endpoints and servers—reducing downtime by 60%. I also resolved Linux performance issues tied to high CPU/memory utilisation and kernel-level conflicts, restoring reliability across server and workstation environments.

Security response is where I add real leverage: I resolved 200+ security threats via Windows/Linux log analysis and collaborated with global escalation teams to remediate CredGuard and CryptoGuard behavioral detections, achieving 40% faster case resolution. I also manage Sophos Mobile deployments (ABM, VPP, Android, iOS), enforce compliance rules, and troubleshoot enrollment issues. To scale impact, I automate device migration workflows using Sophos Central APIs and Postman across 50+ accounts, reducing manual effort by 60%, and I’ve published community content including widely-referenced guides on Postman-based device migration and CSV export via Sophos Central API.

I was recognized as a top global contributor (Team 10, FY24 Q4) for customer excellence and driving impact in high-stakes security operations, and I bring that same continuous-learning mindset to every engagement.