Open to opportunities

Bragaspathy R

@bragaspathyr

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Security+ certified cybersecurity analyst with hands-on IT support experience.

India

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What I'm looking for

I am seeking a role that fosters growth in cybersecurity, emphasizes teamwork, and values innovative problem-solving.

I am a Security+ certified cybersecurity analyst with a strong foundation in IT support and cybersecurity. My hands-on experience encompasses technical support, system troubleshooting, and secure data handling across various platforms including Windows, Linux, and macOS. I have a proven track record of managing client issues effectively and optimizing systems to support secure operations in both freelance and corporate environments.

Throughout my career, I have successfully built automated SOC workflows using tools like Wazuh, Shuffle, and TheHive, enhancing threat detection and incident response capabilities. My projects have involved designing centralized monitoring systems with Active Directory and Splunk, which significantly improved security visibility. I am passionate about leveraging my skills in incident response and endpoint security to contribute to a safer digital landscape.

Experience

Work history, roles, and key accomplishments

Current

Cybersecurity & IT Trainee

Current

Independent learning

Oct 2024 - Present (8 months)

Completed certifications in cybersecurity fundamentals, risk assessment, API security, vulnerability scanning, network configuration, and log analysis. Gained practical exposure with tools like Packet Tracer, Splunk, Postman, OpenVAS, and VirusTotal. Worked on 100+ real-world tasks, including MFA setup, firewall configurations, and basic incident response workflows.

Risk Assessment API Security Log Analysis Packet Tracer Splunk Postman OpenVas

Current

Freelance IT Support & Repair Technician

Current

Self-employed

Mar 2020 - Present (5 years 3 months)

Diagnosed and repaired 400+ mobile, laptop, and desktop issues (hardware & software) across Windows, macOS, Linux, Android, and iOS. Performed system upgrades, virus removal, data recovery, and hardware replacements (displays, batteries, SSDs, RAM, etc.). Delivered both in-person and remote tech support with clear, user-friendly guidance.

Virus Removal data recovery Technical Support Windows MacOS Linux Android iOS

Technical Support Engineer

Sutherland

Sep 2023 - Sep 2024 (1 year)

Resolved 70+ customer issues daily through Salesforce CRM and internal tools, managing up to 3 live chats simultaneously. Provided end-to-end support for website issues, payments, orders, and account troubleshooting. Used internal tools to track, escalate, and resolve cases before closure.