Shilpi Sharma
@shilpisharma
Results-driven Technical Engineer with 9+ years of experience.
ZimbabweWhat I'm looking for
With over 9 years of experience as a Technical Engineer, I have developed a strong expertise in API integration, system diagnostics, and technical enablement. My career has been marked by a commitment to delivering high-performance backend solutions and collaborating effectively across teams. I have a proven track record of designing secure and scalable data pipelines, which has been instrumental in supporting distributed systems.
Throughout my career, I have worked in various roles, including Technical Support Specialist and Product Support Engineer, where I honed my skills in diagnosing and resolving complex issues for enterprise clients. My experience with tools like Datadog, JIRA, and Postman has equipped me with the ability to optimize systems and enhance knowledge bases effectively. I am now seeking to leverage my hands-on technical support and backend troubleshooting experience in a Senior Software Engineer role, focusing on data integrity and scalable platform development.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Degreed
Oct 2023 - Dec 2023 (2 months)
Diagnosed and resolved issues for enterprise clients through API analysis and testing. Collaborated with teams for optimization, utilized Datadog and Kibana for incident resolution, and enhanced the knowledge base.
Product Support Engineer
Jumio
Sep 2022 - Sep 2023 (1 year)
Handled customer escalations related to APIs, 2FA, and integration bugs. Collaborated with engineering for root cause analysis, reported security incidents, and developed automation scripts.
Senior Technical Sales Executive
Futuresys Technologies
Jun 2018 - Nov 2021 (3 years 5 months)
Managed B2B client relationships, resolved technical issues, led a support-sales team, and trained staff on troubleshooting and knowledge systems.
Technical Support Executive
Agile Consulting Pvt. Ltd.
Sep 2014 - Nov 2015 (1 year 2 months)
Provided customer support for Norton and McAfee products, troubleshot Windows and Mac issues, achieved sales targets, and engaged with customers for effective solutions.
Technical Support Executive
Hyper Quality
Apr 2014 - Sep 2014 (5 months)
Assisted customers with software issues, data backup, iOS upgrades, and Apple ID recovery, ensuring customer satisfaction through effective resolutions.
Technical Support Executive
RKK Infosystems LLC
Sep 2011 - Apr 2014 (2 years 7 months)
Provided customer assistance for Norton Antivirus and Backup services, resolved computer-related issues within SLA timeframes, and engaged with customers through a dedicated chat room.
Education
Degrees, certifications, and relevant coursework
University of Rajasthan
Master of Commerce, Commerce
2016 - 2018
Completed a Master's degree in Commerce, focusing on advanced concepts in commerce and business management.
Availability
Location
ZimbabweAuthorized to work in
IndiaSkills
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