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DEEP SHAHDS
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DEEP SHAH

@deepshah5

Security Engineer at Security Scorecard who built AI-assisted investigation workflows to correlate endpoint telemetry and summarize evidence.

India
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At Security Scorecard, I investigated endpoint threats with CrowdStrike Falcon and Sumo Logic SIEM, and built AI-assisted workflows to correlate telemetry and summarize evidence while keeping analyst approval for high-impact actions.

I also assessed risks in GenAI and agentic AI workflows, translating issues such as prompt injection and excessive permissions into practical security requirements and mitigations.

At Sophos Technologies Pvt. Ltd., I deployed and configured perimeter firewalls and endpoint EDR/XDR across customer environments. My consultative guidance on customer requirements and security solutions contributed to $3M+ in revenue.

Earlier at Sophos Technologies Pvt. Ltd., I handled enterprise support cases, investigated security incidents, and applied the MITRE ATT&CK framework to strengthen detection and response. I also developed a prototype security investigation assistant that uses an LLM to summarize alerts, correlate evidence, and draft incident reports.

Experience

Work history, roles, and key accomplishments

SL

Technical Support Engineer (L1–L3)

Nov 2018 - Sep 2022 (3 years 10 months)

Managed enterprise customer support cases through Salesforce CRM and ticketing system, handling case intake, technical triage, and escalation management. Performed advanced troubleshooting across endpoint, network, and operating system internals, and supported next-generation security technologies.

Education

Degrees, certifications, and relevant coursework

LJ

LJIET

Bachelor of Engineering, Information Technology

2014 - 2018

Pursued a Bachelor of Engineering in Information Technology from LJIET, Ahmedabad, from 2014 to 2018.

TryHackMe logoTR

TryHackMe

Elite Top 1% GrandMaster Level, Cybersecurity

Achieved Elite Top 1% GrandMaster Level on TryHackMe, demonstrating advanced cybersecurity skills.

KnowBe4 logoKN

KnowBe4

Security Enthusiast, Security Awareness

Recognized as a Security Enthusiast by KnowBe4, reflecting commitment to security awareness.

Sophos logoSO

Sophos

Customer Success Champion, Customer Success

Awarded Customer Success Champion by Sophos, highlighting excellence in customer support.

Tech stack

Software and tools used professionally

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