Open to opportunities

raju sirisetti

@rajusirisetti

US healthcare operations leader specializing in RCM, Benefit Verification, provider services, Customer Support and KPI-driven SLA recovery.

India

Message

What I'm looking for

I’m looking for a US healthcare operations role where I can lead provider services/RCM workflows, drive SLA and KPI performance through Six Sigma–style process improvements, and coach teams using real-time dashboards and strong stakeholder collaboration.

I’m a results-driven US Healthcare Operations Leader with 3.5+ years of experience across Provider Services, Revenue Cycle Management (RCM), Customer Experience, team leadership, and operational excellence. I’ve delivered measurable SLA and KPI improvements, including SLA recovery, stakeholder management, and process optimization for US healthcare clients.

In my most impactful work, I led Six Sigma initiatives that reduced AHT by 23% and improved FCR from 68% to 88.4%, restoring SLA compliance and strengthening service delivery. I’m comfortable running performance monitoring, coaching and mentoring teams, handling escalations with root-cause thinking, and partnering with WFM and operations to build real-time Excel-based KPI dashboards for leadership decision-making.

Experience

Work history, roles, and key accomplishments

Current

Sr. ITES Executive (Lead Support)

Current

iMerit

Aug 2025 - Present (10 months)

Supported US healthcare operations and coordinated offshore workflows, monitoring productivity, attendance, and SLA adherence. Built Excel-based dashboards for leadership and collaborated cross-functionally to improve efficiency and quality.

Healthcare Operations SLA Operational Reporting Workforce Collaboration Process Optimization Customer Service Operations

Supervisor – Customer Experience

Conduent

Jun 2024 - Jul 2025 (1 year 1 month)

Managed provider support operations for a major US healthcare client while ensuring HIPAA compliance. Led a Six Sigma initiative that reduced AHT by 23% and restored SLA compliance, handling escalations, coaching, and stakeholder communication.

HIPAA compliance Provider Services Six Sigma SLA Customer Experience Escalation Management

Senior Associate – Operations

WNS Global Services

Nov 2022 - May 2024 (1 year 6 months)

Improved First Call Resolution (FCR) from 68% to 88.4% within 90 days through coaching and process improvements in US provider services operations. Led quality improvement initiatives to reduce financial leakage and supported operational reporting and escalation resolution.