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abhra mitra

@abhramitra

Operations Team Lead at Value RCM Solutions, improving service delivery through quality management and workflow optimization.

India

Message

At Value RCM Solutions Pvt. Ltd., I direct daily service-delivery operations, team performance, and quality standards. I monitor performance metrics, investigate process deviations, and implement corrective actions.

Previously, as a Subject Matter Expert at Value RCM Solutions Pvt. Ltd., I resolved complex workflow escalations, established standard operating procedures, and delivered knowledge-transfer modules. My experience also includes revenue cycle management, accounts receivable, and process improvement, supported by a Lean Six Sigma Yellow Belt.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

Value RCM Solutions Pvt. Ltd.

Sep 2024 - Present (2 years 1 month)

Directing daily operations, operational performance, quality standards, and talent development within complex service-delivery operations. Leads day-to-day operations, allocates workloads, and ensures adherence to client delivery schedules and SLAs.

Operations Management Team Leadership Quality Management Root Cause Analysis Workflow Optimization Stakeholder Management SLA Adherence KPI Tracking

Subject Matter Expert (SME)

Value RCM Solutions Pvt. Ltd.

Dec 2020 - Sep 2024 (3 years 9 months)

Served as primary operational authority across critical revenue cycle workflows, knowledge governance, and quality management. Functioned as senior tier-2/tier-3 escalation resolution authority and conducted cross-functional knowledge-transfer modules.

Revenue Cycle Management Escalation Management Standard Operating Procedures Knowledge transfer Process Improvement Quality Assurance Data Analysis

Accounts Receivable Analyst

Sunknowledge Services Inc.

Aug 2019 - Dec 2020 (1 year 4 months)

Managed end-to-end receivables management, workflow audits, and high-stakes client communications. Executed accounts receivable investigations, denial root-cause analysis, and systematic recovery strategies within compliance protocols.

Accounts Receivable Denial Management Root Cause Analysis CRM Data Analysis Client Communication Compliance

Accounts Receivable Analyst

Cognizant

Sep 2015 - Jul 2019 (3 years 10 months)

Delivered analytical and transactional excellence within enterprise-scale client accounts. Evaluated complex claims and billing data, identified discrepancies, and maintained top-quartile performance in data accuracy and regulatory adherence.

Accounts Receivable Claims Processing Data Analysis Quality Assurance Regulatory Compliance Teamwork

Process Associate

OnProcess Technology

Jun 2014 - Jun 2015 (1 year)

Managed structured process operations in an SLA-governed service-delivery environment, maintaining high first-pass accuracy and service quality. Utilized CRM databases and analytical troubleshooting to resolve transaction exceptions.

Process Management CRM Troubleshooting SLA Adherence Quality Assurance

Practitioner

IBM

Nov 2013 - Jun 2014 (7 months)

Delivered client-facing process and sales-support execution in a professional services setting. Developed foundational competencies in CRM administration, operational rigor, client communication, and quantitative analysis.

CRM Administration Client Communication Quantitative Analysis Operational Rigor

Education

Degrees, certifications, and relevant coursework

The Council for Six Sigma Certification (CSSC)

Lean Six Sigma Yellow Belt, Lean Six Sigma

Lean Six Sigma Yellow Belt certification covering process mapping, root cause analysis (DMAIC), cycle-time compression, and statistical defect reduction.

IEC University

Bachelor of Commerce, Accounting & Finance

Bachelor of Commerce with a focus on Accounting and Finance, covering financial accounting, corporate finance, operational auditing, and quantitative business principles.