AAAiswarya Aishu
@aiswaryaish
Process Lead specializing in Order-to-Cash Dispute management
IndiaWhat I'm looking for
I am a Process Lead with over 5 years of experience in Order-to-Cash dispute management, escalations, and process improvement. I have led escalation teams and acted as Team Leader for a 30-member team, delivering measurable reductions in escalation volumes and response times.
My strengths include root-cause analysis, performance metrics, workforce allocation and training; I have delivered classroom training to 80+ employees across multiple locations and independently managed domestic dispute portfolios. I consistently meet performance targets and contributed to process transition and documentation efforts.
I seek leadership roles where I can apply my operational excellence, mentoring ability and analytical skills to improve dispute resolution accuracy, shorten turnaround times, and drive client satisfaction.
Experience
Work history, roles, and key accomplishments
Acted as Team Lead for a 30-member OTC Disputes team, trained 80+ employees across locations, and led escalations to achieve an 80% reduction in escalation volume and cut response time from 5 to 2 days.
Investigated and resolved invoice disputes for EU and domestic customers, served as primary customer contact for high-value disputes, and contributed to recurring-issue process improvements while delivering training to the Europe team.
Reviewed and validated customer invoice disputes, communicated with customers to resolve claims, and consistently met performance targets while maintaining accurate documentation.
Accountant
Pills India Lifecare Solutions
Jun 2018 - Nov 2019 (1 year 5 months)
Managed daily accounting operations including reconciliations, daily sales invoicing, stock accounts, and coordination with external auditors to maintain financial accuracy.
Education
Degrees, certifications, and relevant coursework
Maharaja Arts and Science College, Bharathiar University
Master of Business Administration, Finance and Human Resources
Completed an MBA with concentrations in Finance and HR from Maharaja Arts and Science College affiliated to Bharathiar University in Coimbatore, Tamil Nadu.
BUBharathiar University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree from Bharathiar University in Coimbatore, Tamil Nadu.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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