Sruthi Muthu

I’m a dynamic, goal-oriented healthcare operations professional with 10+ years of BPS experience in US healthcare. I’ve handled claims adjudication and denial management while supporting key healthcare business processes like AR follow-ups, member enrollment, provider data management, and credentialing. I also bring strong leadership strengths, having worked 2+ years as a Team Lead and earned recognition for outstanding team performance.

At Cognizant, I lead IOA healthcare operations by managing day-to-day workflows, prioritizing volumes across work types, and ensuring quality issues from the quality department are resolved. I take ownership of performance measurement and report/deck generation, manage client and account relationship reviews, support internal/external audits, and identify training needs through continuous monitoring—while actively driving process improvement to optimize production and turnaround time.