Priyanka Tiwari
@priyankatiwari5
Operations analyst executive with 4+ years optimizing processes and driving data-driven service excellence.
IndiaWhat I'm looking for
I’m an Analyst operations Executive with 4+ years of experience in Results-Driven Operations, Process Optimization, and Efficiency. I aim to leverage my skills to drive organizational growth while also fostering personal and professional development in a dynamic, challenging environment.
In my role at MRL Posnet Private Limited, I collaborated with Customer Care Executives and multiple departments to keep operations seamless. I oversaw Customer Care Executive performance, drove service recovery and excellence, ensured 100% accuracy in operational processing through discrepancy management, and supported cross-functional work between Customer Care and Sales to improve customer satisfaction.
I also focused on continuous improvement by identifying workflow optimization opportunities, verifying and optimizing Turn-Around Time (TAT) processes, and maintaining MIS records through routine Daily/Weekly/Monthly reporting. Beyond reporting and database management, I trained new joiners for smooth onboarding, managed CRM with issue escalation to stakeholders, and analyzed data to identify trends and coach teams to improve call quality and effectiveness.
Experience
Work history, roles, and key accomplishments
Analyst Operations Executive
MRL Posnet Private Limited
Jan 2011 - Apr 2015 (4 years 3 months)
Coordinated customer care and cross-functional operations to ensure seamless service execution, accurate processing, and improved customer satisfaction. Managed operational metrics and MIS reporting, optimized discrepancies and turnaround time (TAT), and trained new joiners while administering CRM and escalating issues as needed.
Education
Degrees, certifications, and relevant coursework
Center for Management and Technology
Post Graduate Diploma in Management (PGDM), Human Resource and Marketing
2008 - 2010
Completed a PGDM at Center for Management and Technology in Greater Noida, with coursework in Human Resource and Marketing.
B.N Collage -Patna
Bachelor of Science, Biotechnology
2005 - 2008
Earned a Bachelor of Science (BSc) in Bio-Tech from B.N. College in Patna.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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