Priyanka Singh
@priyankasingh14
Customer Support Specialist at Hubilo who redesigned troubleshooting workflows and reduced ticket resolution time by 30%.
IndiaWhat I'm looking for
At Hubilo Softech, I supported customers using Hubilo’s SaaS event management platform, resolving queries and technical issues. I redesigned common troubleshooting workflows and documented recurring bugs, reducing ticket resolution time by 30%.
I collaborated with software developers to report bugs and contribute to product fixes and updates. I also created an internal knowledge base and customer-facing FAQs, and conducted training sessions for new team members.
At iEnergizer (EA Sports), I provided real-time chat support to gamers with gameplay issues, account access problems, and in-game purchase concerns. I documented recurring technical issues and player feedback for team leads.
I recently completed my Bachelor of Legislative Law at CCSU. I’m seeking a full-time role in Customer Success or Product Support where I can deliver excellent service and build lasting client relationships.
Experience
Work history, roles, and key accomplishments
Chat Support Executive
Hubilo Softech
Feb 2022 - Nov 2023 (1 year 9 months)
Provided prompt, accurate support for customer queries and technical issues on Hubilo's SaaS event management platform, ensuring high satisfaction and quick resolution. Reduced ticket resolution time by 30% through redesigning common troubleshooting workflows and documenting recurring platform bugs.
Customer Support Executive
iEnergizer
Apr 2019 - Dec 2021 (2 years 8 months)
Provided real-time chat support to EA Sports gamers, resolving inquiries, gameplay issues, account access problems, and in-game purchase concerns with efficiency and empathy. Documented recurring technical issues and user feedback, collaborating with team leads to suggest process improvements.
Education
Degrees, certifications, and relevant coursework
Chaudhary Charan Singh University
Bachelor of Legislative Law, Law
2023 - 2026
Pursued Bachelor of Legislative Law (LLB) from 2023 to 2026, with graduation in January 2026.
Indira Gandhi National Open University
Master of Arts, Political Science
2018 - 2020
Completed Master of Arts in Political Science (Honors) from 2018 to 2020.
Atmaram Sanatan Dharma College, University of Delhi
Bachelor of Arts, Political Science
2014 - 2017
Completed Bachelor of Arts in Political Science (Honors) from 2014 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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