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Manjit Swargiary

@manjitswargiary

Technical Support Specialist at Concentrix Limited who resolved hardware, software, and SaaS issues for Logitech and OTRO.

India

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What I'm looking for

I’m fully available and actively seeking professional opportunities in Technical Support or Customer Experience.

At Concentrix Limited, I delivered Tier 1 and Tier 2 technical support for Logitech and OTRO products, diagnosing hardware, software, and SaaS issues and driving incidents to resolution.

I logged and tracked support tickets in Helpshift, Zendesk, Salesforce, and Sprinklr while meeting strict SLA targets. I also assisted with onboarding, training, and mentoring new support advisors.

At Myntra Designs Pvt. Ltd., I supported customers across social media, monitored brand mentions, and escalated complaints. I also developed internal knowledge base articles to help reduce recurring support tickets.

At HiPower Support Center Pvt. Ltd., I supported Supercell’s online gaming customers by email and chat, resolving account and gameplay issues and documenting bugs for QA development teams. After a planned family-care break, I’m now fully available and seeking opportunities in Technical Support or Customer Experience.

Experience

Work history, roles, and key accomplishments

Current

Family Caregiver

Current

Self

Feb 2022 - Present (4 years 8 months)

Took a planned career break to care for a family member, managing household responsibilities and medical coordination. Currently available for new opportunities.

Social Media Officer

Myntra Designs Pvt. Ltd.

Aug 2021 - Jan 2022 (5 months)

Managed social media customer support operations and monitored brand mentions using listening tools. Responded to customer queries, escalated complaints, and developed knowledge base articles to reduce support tickets.

Social Media Support Customer Service Brand Monitoring Knowledge Base Documentation Escalation Management

Senior Technical Support Advisor

Concentrix Limited

Oct 2018 - Jul 2021 (2 years 9 months)

Provided Tier 1 and Tier 2 technical support for global clients including Logitech and OTRO. Diagnosed and resolved technical incidents, met SLA targets, and mentored new support advisors.

Technical Support Tier 1 Support Tier 2 Support hardware troubleshooting Software Troubleshooting SaaS Zendesk Salesforce Helpshift Sprinklr SLA Management Mentorship

Senior E-Service Associate

HiPower Support Center Pvt. Ltd.

Mar 2017 - Oct 2017 (7 months)

Provided email and chat support for global online gaming customers (Client: Supercell). Resolved account issues, gameplay queries, and technical concerns, and escalated bugs to QA teams.

Email Support Live Chat Customer Satisfaction Issue Resolution Bug Escalation Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

National Institute of Technology, Silchar

B.Tech, Electronics & Communication Engineering

2011 - 2016

Pursued a Bachelor of Technology in Electronics & Communication Engineering, gaining a strong foundation in electronics, communication systems, and related technical skills.