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Kenil Mistry

@kenilmistry

Tier 1 Customer Support Representative at Bizzabo Inc., resolving product issues and guiding customers through the event management platform.

India

Message

What I'm looking for

I’m looking for an opportunity where I can make the best of my potential and contribute to the organization’s growth.

At Bizzabo Inc., I provide first-line support over email, chat, and phone, troubleshooting product issues and guiding customers through the event management platform. I triage tickets, resolve Tier 1 cases, and escalate complex issues with detailed context.

At Talent Systems, I supported global customers across phone, email, and chat, troubleshot product bugs, and escalated issues through Jira. I also updated internal knowledge bases and shared customer feedback with the product team.

Earlier, at Medusind Solutions India Private Limited and Ttec India Customer Solutions Private Limited, I followed up on insurance claims and helped resolve customer service and booking issues. I’m seeking an opportunity to make the best of my potential and contribute to an organization’s growth.

Experience

Work history, roles, and key accomplishments

Current

Tier 1 Customer Support Representative

Current

Bizzabo Inc.

Nov 2023 - Present (2 years 10 months)

Provide first-line customer support via email, chat, and phone, troubleshooting Tier 1 issues and escalating complex cases. Collaborate with cross-functional teams and contribute to knowledge-base articles.

Customer Support Troubleshooting Jira Knowledge Base Communication Skills Ticketing Systems

Global Shared Support Representative

Talent Systems

Jan 2018 - Dec 2022 (4 years 11 months)

Provided technical support via phone, email, and chat to global customers, troubleshooting and resolving product bugs. Updated internal knowledge bases and gathered customer feedback for product teams.

Technical Support Troubleshooting Jira Knowledge Base Customer Feedback

Customer Service Representative

Medusind Solutions India Private Limited

Jan 2014 - Dec 2015 (1 year 11 months)

Contacted insurance providers for claim status and eligibility verification, documented denials, and worked on outstanding claims and accounts receivable reports.

Claims Processing Accounts Receivable Compliance Documentation

Customer Service Representative

TTEC India Customer Solutions Private Limited

Jan 2013 - Dec 2014 (1 year 11 months)

Supervised floor operations, managed a team of associates, provided technical support, and resolved escalated customer issues. Updated customer details in CRM and coordinated with internal teams to resolve booking issues.

Team Leadership Technical Support CRM Customer Service Conflict Resolution