Priyanka Goyal

I’m a Contract Management and Deal Desk specialist with experience owning enterprise Accounts Receivable, Billing, Quote-to-Cash/Order-to-Cash operations, and Contract Lifecycle Management across Telecom, IT, and Healthcare supporting US Fortune 500 clients including Xerox and Cardinal Health remotely. I focus on protecting revenue accuracy and contract compliance while raising operational quality through repeatable processes and automation.

At TCS, I managed Deal Desk / Contract Management as a fully remote global delivery function, validating 16–30 enterprise contracts per month with an average ~$5M USD deal value. I kept billing compliance and revenue booking accuracy at 100%, maintained zero revenue leakage by catching contract/pricing discrepancies before booking, and reduced contract review turnaround time by ~25% through standardized workflows and reusable validation checklists. I also ensured audit-ready contract documentation for 100% of validated deals to support SOX compliance with zero audit observations, while mentoring 2–3 junior analysts to improve self-sufficiency.

Earlier, at Genpact, I led the transition of contract management operations from onsite to offshore, stabilizing a 40+ FTE global function with zero SLA breach during migration. I spearheaded CORA automation to reduce manual contract processing by 20–30% and improved billing accuracy by ~15% through workflow/system implementation and UAT-driven controls, while achieving zero compliance findings through SOX governance.

Before that, I strengthened order-to-cash execution at Bharti Airtel and Reliance Communications by managing high-volume billing portfolios, reducing billing error rates (~20%), driving dispute resolution within SLA windows, and supporting clean AR aging and cash flow performance.

"Open to worldwide remote roles — available immediately across all US time zones."