Debanjan Dutta

At BT eServ India, I lead revenue assurance and cost transformation across more than 700 managed services contracts. I oversee governance controls, revenue optimization, forecasting, budgeting, migrations, and senior stakeholder management.

I've generated more than £5M through leakage identification and delivered £8M in revenue enhancement through revenue assurance initiatives. My work improves commercial performance while supporting large-scale operations.

Previously, as a Subject Matter Expert and Team Lead, I managed billing operations, customer escalations, and process-improvement programs. I delivered £100K in annual migration savings, reduced customer credit exposure by 60%, and supported retention of £7.5M in contracts.

My earlier experience spans managed-services billing, fund administration, corporate actions, quality validation, and operational reporting. I bring a practical focus on process governance, root-cause analysis, customer experience, and sustainable transformation.