priyanka girirajan
@priyankagirirajan
I implement ServiceNow ITOM, Discovery, and Service Mapping solutions that reduce incident resolution time.
IndiaWhat I'm looking for
At Cognizant, I lead ServiceNow ITOM delivery for Fortrea, implementing Event Management and Service Mapping to reduce incident resolution time by 30%. I integrate monitoring platforms including SolarWinds, AWS, Azure, Oracle Enterprise Manager, and AppDynamics, while mentoring five developers.
I've delivered Service Mapping for more than 1,000 applications at TCS and over 50 applications at Cognizant, creating custom patterns, workflows, and cloud tag-based mappings. Across 17 years in IT, I've also led BMC Remedy incident operations and NetAct alarm integrations at Nokia Siemens Networks.
Experience
Work history, roles, and key accomplishments
Led implementation of ServiceNow ITOM modules, reducing incident resolution time by 30% and event management resolution by 50%. Mentored a team of 5 developers and integrated Event Management with various systems.
Spearheaded service mapping for over 50 applications and created customized patterns for CI types not available out-of-the-box. Conducted requirement analysis, implementation, and testing for entire applications.
Implemented service mapping for over 1000 applications in ITOM and developed customized patterns for various CIs. Created application maps and certified them with end customers, and implemented tag-based mapping for AWS CI resources.
Led the BMC Remedy application for incidents reported in the network and integrated with NetAct for numerous alarms. Utilized workforce automation tools for triggering tasks for field engineers.
Education
Degrees, certifications, and relevant coursework
Anjalai Ammal Mahalingam Engineering College
Master of Computer Applications, Computer Applications
Completed Master of Computer Applications in 2007.
Ponnaiyah Ramajayam College of Arts and Science
Bachelor of Science, Information Technology
Completed Bachelor of Science in Information Technology in 2004.
ServiceNow
Implementation Specialist in Service Mapping, ServiceNow
Certified as Implementation Specialist in Service Mapping.
ServiceNow
Implementation Specialist in APM, ServiceNow
Certified as Implementation Specialist in APM.
ServiceNow
Certified System Administrator, ServiceNow
Certified System Administrator.
ServiceNow
Implementation Specialist in Discovery, ServiceNow
Certified as Implementation Specialist in Discovery, Service Mapping, and APM, and Certified System Administrator.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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