Akshima Sharma
@akshimasharma
ServiceNow developer delivering ITSM/ITOM automation and integrations.
IndiaWhat I'm looking for
I am a ServiceNow developer with 4+ years of hands-on experience designing, developing, and implementing ITSM and ITOM solutions. I specialize in automation, workflow optimization, CMDB improvement, and REST/SOAP integrations to drive measurable business outcomes.
At HCL Technologies and other enterprises I developed ITOM Event Management, strengthened CMDB data quality, and automated Incident/Change/Problem workflows—reducing MTTR and manual effort while boosting SLA compliance and monitoring reliability.
I hold ServiceNow System Administrator and Application Developer certifications and have delivered multiple integrations (Moogsoft, Check_MK, SolarWinds, SCOM), custom apps, dashboards, and training materials to increase operational efficiency and adoption across teams.
Experience
Work history, roles, and key accomplishments
HTTechnical Specialist
HCL Technologies
Sep 2022 - Present (3 years 1 month)
Developed and configured ServiceNow ITOM Event Management to improve infrastructure visibility and reduce MTTR by 25%; automated Incident/Change/Problem workflows cutting manual effort by 30% and improving SLA compliance.
WLManaged ServiceNow–Moogsoft integration for a UNHCR global project, created event correlation rules that reduced duplicate alerts by 15% and supported cross-functional ITOM adoption.
BIActed as Tools SME for LafargeHolcim, upgraded Check_MK to v2.0 improving monitoring reliability and reducing downtime by 20%, and integrated Check_MK with Moogsoft to cut noise alerts by 25%.
HTSenior Analyst
HCL Technologies
Sep 2017 - Aug 2020 (2 years 11 months)
Upgraded Moogsoft across production environments reducing system errors by 30%, integrated SolarWinds/SCOM/ServiceNow for real-time event correlation, and implemented proactive monitoring to cut recurring incidents by 20%.
HTManagement Intern
HCL Technologies
Feb 2017 - Sep 2017 (7 months)
Assisted deployment of Moogsoft and ServiceNow monitoring tools and conducted research on event management best practices that improved incident resolution time by 10%.
Education
Degrees, certifications, and relevant coursework
Rajasthan College of Engineering for Women
Bachelor of Technology, Electronics and Communication
Completed a Bachelor of Technology in Electronics and Communication in 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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