Priyanga Raja

I’m a detail-oriented healthcare operations professional with 9+ years of experience in operations, team leadership, and data management. I’ve combined strong organizational and mentoring abilities with technology-driven solutions to deliver reliable outcomes.

As an AGS Health Trainer & Team leader (2019-2023), I trained and managed remote teams of 15+ members, ensuring adherence to deadlines and quality standards and improving team productivity by 20%. I also created hourly performance reports using Google Sheets to identify bottlenecks and improve efficiency, while resolving complex client queries.

Earlier, in Process Associate L2 & L1 - AR Operations (2014-2019), I managed client billing communications, resolved discrepancies, and optimized workflows to achieve 95% on-time follow-ups. I analyzed financial data to identify trends and designed/trained teams on complex systems for diverse learners, adapting to cultural and educational backgrounds.

During my career break (2023 - Present), I upskilled in Generative AI and digital marketing fundamentals and now seek freelance opportunities in virtual assistance, digital marketing, or online teaching—bringing my operations discipline, data mindset, and curriculum/mentoring strengths to every engagement.