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Priyank Burman

@priyankburman

Team Leader in US healthcare services who trains staff, coordinates patient care, and aligns service delivery with client expectations.

India

Message

As Team Leader in US Healthcare Domain, I lead the team, coordinate with clients, and facilitate communication to align service delivery with expectations. I also train new staff on healthcare protocols and operational procedures.

Previously, as a Subject Matter Expert, I guided team members to improve process accuracy. As an Agent, I supported healthcare inquiries and claims, conducted audits, and processed patient information using electronic health record systems.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

US Healthcare Domain

Oct 2025 - Present (1 year 1 month)

Led team, managed performance, and coordinated with clients to align service delivery with expectations. Facilitated effective communication and trained new staff on healthcare protocols.

Team Leadership Performance Management Client Coordination Communication Skills Training Healthcare Protocols

Subject Matter Expert (SME)

US Healthcare Domain

Jan 2025 - Sep 2025 (8 months)

Delivered specialized knowledge support and guided team members to enhance process accuracy.

Subject Matter Expertise Process Accuracy team guidance

Agent

US Healthcare Domain

Feb 2024 - Dec 2024 (10 months)

Supported clients in resolving healthcare queries and processing claims. Conducted audits and facilitated training sessions to improve team capabilities.

Healthcare Inquiries Claims Processing Audit Training Electronic Health Records Communication Skills