Rickson Dsouza

I bring a strong healthcare background with experience in healthcare communications, specializing in patient engagement and crisis management. I’ve enhanced hospital reputation through strategic media relations, community outreach, and digital campaigns, and I analyze patient feedback to improve service delivery and patient satisfaction.

As a Team leader, I focus on delivering exceptional customer service by leading teams with problem-solving and communication. I monitor staff performance, develop improvement plans, and maintain excellent employee relationships by cultivating a supportive, positive, and helpful working environment.

Earlier, I handled operations as an Office Executive in computer sales and service operations and in travel logistics, covering customer relations, inventory management, and day-to-day administration. I also leverage data analysis and machine learning skills—using tools like Pandas, NumPy, Matplotlib, and TensorFlow—to support smarter decision-making as I optimize production processes and drive exponential growth.