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Priya Dhaware

@priyadhaware

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Senior Manager at LanceSoft, Inc. India, leading global workforce delivery and a 15+ client portfolio.

India

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At LanceSoft, Inc. India, I lead global client service strategy and operational delivery for enterprise contingent workforce programs. My current scope includes a 15+ client portfolio and a delivery team spanning client service, talent acquisition, compliance, and account operations.

At American Nexus Trading Inc., I led commercial strategy across technology service lines. Service diversification and commercial frameworks I spearheaded contributed to 30% revenue growth.

At Access Healthcare Pvt Ltd, I led client operations and account governance across Revenue Cycle Management workflows. I redesigned workflows and operating structures that supported a 20% improvement in revenue cycle performance.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager - Client Services

Current

LanceSoft, Inc.

Aug 2025 - Present (1 year 2 months)

Lead global client service strategy and operational delivery for enterprise contingent workforce programs, managing a 15+ member delivery team and a 15+ client portfolio. Drive process improvements, account governance, client retention, and operational scalability.

Client Services Operations MSP VMS SOW SLA Governance Team Leadership Stakeholder Management Process Optimization Cost Savings Workflow Automation Service Delivery CRM Reporting Data Analysis Power BI Excel

Business Development Manager

Digitise IT India Pvt Ltd

Jan 2024 - Feb 2025 (1 year 1 month)

Led international business development and end-to-end sales strategy across the UK, UAE, USA, and Australia. Managed the sales lifecycle from prospecting through closure and strengthened CRM and pipeline discipline.

B2B Sales Sales Strategy Prospecting Qualification Proposals Negotiation Client Onboarding CRM Pipeline Management CAD Drafting 3D Rendering Geospatial Services

Commercial Manager

American Nexus Trading Inc.

Jan 2019 - Dec 2022 (3 years 11 months)

Led commercial strategy across IT staffing, digital transformation, cybersecurity, hardware maintenance, and SAP/ERP/HRMS service lines. Spearheaded service diversification and commercial frameworks that contributed to 30% revenue growth.

Commercial Strategy IT staffing Digital Transformation Cybersecurity Hardware Maintenance SAP ERP HRMS Negotiation Contract Management Cross functional Coordination Revenue Growth

Sr. Client Partner

Access Healthcare Pvt Ltd

Apr 2017 - Oct 2018 (1 year 6 months)

Managed end-to-end Revenue Cycle Management (RCM) operations, claims processing, and medical coding portfolios with strong compliance governance. Redesigned workflows and operating structures that supported a 20% improvement in revenue cycle performance.

Revenue Cycle Management Claims Processing Medical Coding HIPAA Medicare Compliance Workflow Redesign Account Governance Client Operations

Customer Care Associate

Tata Business Support Service

Jan 2013 - Dec 2017 (4 years 11 months)

Managed corporate travel management accounts for B2B enterprise clients, with responsibility for service coordination and issue resolution. Coordinated booking workflows, visa support, client requests, and exception handling.

Customer Service B2B Travel Service Coordination Issue Resolution Booking Workflows Visa Support Stakeholder Communication