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Navyn Manasseh

@navynmanasseh

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Operations leader at TEKNOVIQ onboarding federal and pharmaceutical clients for US IT staffing.

India

Message

At TEKNOVIQ, I lead new client sign-ups and onboard end customers for federal and pharmaceutical accounts. I also oversee daily operations for client requirements, submissions, and recruiter task allocation.

At STAFFBOX INC, I acquired clients across Direct, VMS, and Tier-1 segments, signed up 3 VMS platforms, and onboarded multiple Tier-1 clients. I managed client relationships and led a virtual team of 64 members across India.

Across US IT staffing, RPO, and BPO, I’ve managed client accounts, supported SLA compliance, and developed new client relationships. My earlier work includes technical support for a US-based telecom client at HINDUJA TMT LIMITED, where I also served as Team Lead for 20 agents.

Experience

Work history, roles, and key accomplishments

Current

Operations Head (Consultant) / Account & Relationship Manager

Current

TeknoViq

Jun 2023 - Present (3 years 5 months)

Lead new client sign-ups and onboard end customers for federal and pharmaceutical accounts. Oversee daily operations for client requirements, submissions, and recruiter task allocation.

Client Onboarding Operations Management Stakeholder Communication Process Adherence

President

StaffBox Inc

Aug 2021 - May 2023 (1 year 9 months)

Acquired new clients across Direct, VMS, and Tier-1 segments within the RPO business module. Led and managed a virtual team of 64 members across India.

Business Development Customer Relationship Management VMS Platforms Team Leadership RPO

Senior Accounts Manager

Principle RPO (The Principle Group)

Apr 2019 - Jul 2021 (2 years 3 months)

Served as the client-facing lead for multiple accounts, managing teams aligned to each client. Ensured SLA compliance for client requests while maintaining high submission quality standards.

Customer Relationship Management SLA Compliance Team Management Training Escalation Management

Senior Manager – Business Development

Dhunters Inc

Jan 2016 - Oct 2018 (2 years 9 months)

Worked closely with end clients to gather requirements and generated direct clients for the office. Managed a team of 7 recruiters and handled hiring of new resources and operations oversight.

Business Development Client Requirements Team Management Recruitment Operations

Senior Manager – Business Development

GDI Infotech Inc

Sep 2014 - Dec 2015 (1 year 3 months)

Responsible for new client acquisition and managing existing customer relationships, with a focus on end clients. Generated end clients including Churchill Downs, Bed Bath & Beyond, and CableVision.

Business Development Client Acquisition Relationship Management Contract Negotiation

Accounts Manager / Manager – Business Development

Network Objects Inc

Mar 2007 - Aug 2014 (7 years 5 months)

Managed a team of 6 recruiters and was responsible for generating end clients. Oversaw requirements for both self-generated and existing clients.

Business Development Team Management Customer Relationship Management Recruitment

Account Manager

CAT Technology Inc

Oct 2004 - Feb 2007 (2 years 4 months)

Interacted with US-based clients for IT and healthcare staffing requirements. Sourced, screened, qualified, and staffed candidates for senior-level technical and e-commerce roles.

IT staffing Healthcare Staffing Candidate Sourcing Interview Coordination Negotiation Relationship Management

Subject Matter Expert – Call Center

Hinduja TMT Limited

Nov 2002 - Sep 2004 (1 year 10 months)

Handled inbound/outbound technical support for a US-based telecom client (marketing, service, and billing issues). Provided LAN/WAN troubleshooting, DNS, IP, PPPoE configuration, and CPE support.

Technical Support LAN WAN Troubleshooting DNS PPPOE CPE Team Leadership