Gagan Arora
@gaganarora2
Customer Support & Operations specialist with 7+ years solving financial and backend issues with precision.
IndiaWhat I'm looking for
I’m a Customer Support & Operations professional with 7+ years of experience across backend operations, financial services support, and customer assistance. I focus on resolving issues, maintaining accurate documentation, and communicating complex processes clearly.
In roles at One97 Communications Ltd. (Paytm) and Happay (CRED), I handled backend financial operations, performed data verification, record management, and compliance with operational processes. I also coordinated with multiple teams to resolve internal and customer-related operational issues efficiently.
I’m a strong analytical thinker with attention to detail and empathy, supporting customers through live chat, email, and phone. My work style is collaborative, shift-friendly, and built on consistent problem-solving—recognized as Best Performer during my tenure at Happay (CRED).
Experience
Work history, roles, and key accomplishments
Handled backend financial operations and high-accuracy documentation, including data verification and process compliance. Coordinated with multiple teams to resolve operational issues and support customer assistance via chat, email, and phone.
Operations Executive
Happay (CRED)
Apr 2022 - Feb 2023 (10 months)
Maintained detailed operational records and performed verification checks to ensure compliance with backend processes. Provided customer-related financial documentation support and was recognized as Best Performer during the tenure.
Senior Associate, Paytm Ops
Paytm (SRCOMSOFT)
Jan 2017 - Mar 2022 (5 years 2 months)
Supported backend/payroll operations by assisting with financial documentation and account process requirements. Collaborated with internal teams to address operational and customer-related issues while maintaining accurate records.
Collection Agent
Sahara India Investment
Apr 2013 - Dec 2016 (3 years 8 months)
Handled collection-focused financial operations and supported account-related documentation and verification work. Ensured compliance with operational processes and helped resolve account process issues through coordination.
Education
Degrees, certifications, and relevant coursework
Rani Durgavati Vishwavidyalaya
Master of Commerce (M.Com), Commerce
Earned a Master of Commerce (M.Com) degree from RDVV in 2013.
NCVT
ITI (Fitter), Fitter
Completed an ITI (Fitter) qualification under NCVT in 2012.
Rani Durgavati Vishwavidyalaya
Bachelor of Commerce (B.Com), Commerce
Earned a Bachelor of Commerce (B.Com) degree from RDVV in 2011.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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