Apoorva Sheth
@apoorvasheth
Backoffice operations specialist and customer support professional skilled in case review and Excel-driven workflows.
IndiaWhat I'm looking for
I’m an operations and backoffice specialist with 5.8 years (70 months) of experience across corporate and customer-facing roles, including customer care, semi-technical support, outbound calls, and sales/collection. I focus on accurate review, fast follow-through, and clear communication to keep processes moving and outcomes aligned with the organization’s goals.
In my most recent role as an Operations Specialist (Backoffice) working remotely for a court-and-claim workflow, I review emails and case details, decide the appropriate response, and coordinate with a team manager when matters are complex. I handle structured case updates in tracking tools (including Excel), prepare and send necessary court communications, and maintain careful documentation by adding notes, attachments, and updating statuses based on the case situation.
Previously, I’ve supported customers and students through inbound calls and live updates to schedules/exam availability, built trust through excellent service, and managed debt collection activities by maintaining accurate records and following up with suspended students to resolve payment concerns. I’ve also worked in insurance backoffice operations—validating calls against Excel data, auditing payment processes, and using FCA-aligned guidelines—plus semi-tech support and sales activities where I logged issues in systems like BMC Remedy and supported product/service adoption across schools.
Experience
Work history, roles, and key accomplishments
Operations Specialist
Shergroup
Feb 2024 - Aug 2024 (6 months)
Reviewed airline and solicitor emails to assess case details and determine appropriate responses. Managed case documentation and updates in internal systems/Excel, including coordinating UK court responses such as discontinuance notices.
Customer Relationship Manager
Regenesys Business School
Apr 2022 - Oct 2023 (1 year 6 months)
Provided ongoing updates to students on online class and exam schedules, and supported exam appearance setup by updating internal and online exam records. Handled welcome calls and performed debt collection by contacting students for fee payment, maintaining accurate records and retention follow-ups.
Store Assistant
Hum Tum Shop
Jul 2020 - Apr 2022 (1 year 9 months)
Assisted customers by understanding their needs and helping them find suitable clothing. Prepared bills and maintained stock records.
Insurance Associate
Prudential Global Services Pvt. Ltd.
Dec 2017 - Sep 2019 (1 year 9 months)
Audited UK policyholder communications by listening to pre-recorded calls and validating details against Excel data. Processed insurance payments (arrears, interest, and compensation) per defined FCA guidelines using internal tools, and consolidated policyholder details for the onshore team after reviewing work done by floor executives.
Customer Support & Sales
TataClassEdge Pvt. Ltd.
Dec 2013 - Jul 2015 (1 year 7 months)
Provided inbound support to schools by logging technical issues in BMC Remedy, coordinating with support partners, prioritizing escalations, and replying to school emails. Also supported onboarding and content delivery by cross-checking received books with internal records and following up on release/modification timelines, while generating sales leads through inbound/outbound calls and appointmen
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Commerce, Commerce
2002 - 2003
Grade: GPA: 40%
Earned a Bachelor’s degree in Commerce from the University of Mumbai, achieving a GPA of 40%.
Bhavans College
Higher Secondary Certificate, Accounting
1999 - 2000
Grade: GPA: 48%
Completed H.S.C. in Accounts at Bhavans College in Mumbai, achieving a GPA of 48%.
Hansraj Morarji Public School
Secondary School Certificate, Mathematics
1997 - 1998
Grade: GPA: 58%
Completed S.S.C. in Maths at Hansraj Morarji Public School in Mumbai, achieving a GPA of 58%.
Availability
Location
IndiaAuthorized to work in
Job categories
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