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Pritam Chakrabarti

@pritamchakrabarti

Message

Senior Technical Writer translating cloud-native tech into docs that drive adoption.

India

Message

What I'm looking for

I’m looking to own developer and enterprise observability/enterprise SaaS documentation end-to-end—using Docs-as-Code and GenAI automation—to deliver accurate, UX-friendly help that speeds integration and adoption.

I’m a Senior Technical Writer specializing in cloud-native enterprise SaaS and Application/Network-layer OpenTelemetry documentation, spanning Observability, ITOM, AIOps, ERP, and the Model Context Protocol (MCP) and Agentic AI ecosystems. I translate complex system behavior into high-quality developer and end-user information experiences (IX), combining DITA topic-based authoring with Docs-as-Code delivery.

At Conviva, I spearheaded help projects for SDK integrations, REST APIs, performance monitoring, trend analysis, and AI forecasting—while owning API documentation in Markdown via Stoplight, GitHub, and CircleCI to support engineering synchronization. I also engineered AI-agent-driven drafting and code synthesis with human-in-the-loop review, built a DITA topic-based framework for multiple SDK/SSD integrations feeding dashboards and metrics, and developed real-time observability help content; earlier, at BMC Software, I led DITA-compliant integration guides and delivered feature-adoption videos that contributed to a 15% reduction in support tickets.

Experience

Work history, roles, and key accomplishments

Senior Technical Writer

Conviva

Feb 2024 - May 2026 (2 years 3 months)

Led documentation help projects for SDK integrations, REST APIs, data ingestion, performance monitoring, trend analysis, and AI forecasting for a cloud-native enterprise SaaS data platform. Authored MCP server guidance, built AI-agent assisted draft/code workflows, and owned API documentation in a Docs-as-Code pipeline using Stoplight, GitHub, and CircleCI.

Senior Information Developer

BMC Software

Feb 2022 - Jan 2024 (1 year 11 months)

Spearheaded help projects for Helix ITOM and AIOps, covering infrastructure discovery, network performance monitoring, event analysis, and situation forecasting. Authored DITA-compliant integration guides and API guides for observability data ingestion, and supported feature adoption through product visual videos and UI label/error message definitions.

Information Development Network Monitoring In Event Analysis ITOM AI Ops DITA Integration Guides Data Ingestion Datadog AppDynamics Splunk Feature Adoption Video UI Labels Error Messages

Principal Associate

MOL Information Technologies Pvt. Ltd.

Nov 2010 - Feb 2022 (11 years 3 months)

Managed product manuals, catalogs, release notes, and UI microcopy for a cloud-native ERP platform to support onboarding and marketing alignment. Developed KB articles, FAQs, and short eLearning videos, and led enterprise content governance with DITA-structured authoring while mentoring a team of writers.

Technical Documentation catalog Microcopy ERP FAQs Content Governance Agile Collaboration

Senior Technical Writer

Kovair Software Pvt. Ltd.

Aug 2006 - Nov 2010 (4 years 3 months)

Led development of context-sensitive help, configuration guides, FAQs, and release notes for cloud-based SaaS ALM and ITSM solutions to improve user onboarding and product adoption. Managed the content review and publishing pipeline, standardized CSS and templates, and mentored junior writers.

User Documentation FAQs ALM ITSM Content Review CSS Mentoring