Open to opportunities

Priscilla Josiah

@priscillajosiah

Senior case processing and executive support professional delivering rigorous quality control, SOPs, and clear cross-team operations.

Kenya

Message

What I'm looking for

I’m looking to bring my operations and executive support expertise—rigorous quality control, SOP development, and clear stakeholder communication—to a mission-driven team where accuracy, accountability, and continuous improvement matter.

I’m a detail-oriented Operations Professional and Executive Assistant with 10+ years of high-level administrative experience, specializing in quality control, logical consistency checks, and operational accuracy in international environments. I combine advanced theological training with a disciplined, evidence-focused approach to reason clearly and evaluate textual neutrality.

In my role supporting the US Refugee Admissions Program, I conducted quality control reviews on high-volume case files to ensure compliance, factual accuracy, and operational consistency. I analyzed complex data sets to capture reproducible errors and maintain a 95% task completion rate, while developing SOPs that reduced onboarding time by 30%.

I’ve also strengthened executive operations as a Personal Assistant to the Director of Operations & Chief Engineer—reviewing and escalating confidential correspondence, coordinating critical departmental meetings, and producing structured briefing materials and precise meeting minutes. By overseeing administrative reporting and expense tracking, I helped reduce operational expenses by 15% through data-informed cost-saving measures.

Earlier experience in event administration and NGO projects sharpened my ability to manage vendor/client communications, maintain clean CRM/administrative records, and deliver post-event performance analysis. I’m energized by metacognitive communication—explicitly articulating reasoning steps, analyzing failure modes, and capturing error traces—so teams can improve outcomes fast.

Experience

Work history, roles, and key accomplishments

Senior Case Processing Asst

Church World Service

Feb 2016 - Mar 2025 (9 years 1 month)

Conducted quality control reviews on high-volume refugee case files, ensuring compliance and factual accuracy while maintaining a 95% task completion rate. Built SOPs that reduced onboarding time by 30% and managed executive inbox communications and international stakeholder reporting.

Quality Control SOP Development Data Verification Cross Functional Communication Compliance Review

Administration Assistant

Divine Vox

Sep 2013 - Dec 2015 (2 years 3 months)

Managed vendor and client communications to support seamless, on-time event delivery. Maintained administrative records and CRM databases and produced post-event performance reports to identify bottlenecks and success metrics.

Vendor Management Client Communication CRM Data Management Event Operations Performance Analysis Data Integrity Meeting Coordination

Personal Assistant & Exec Support

Hilton Nairobi

Jan 2009 - Aug 2013 (4 years 7 months)

Screened and prioritized highly confidential executive correspondence, escalating urgent matters appropriately. Coordinated key departmental meetings and drove expense tracking and workforce/leave planning that reduced operational expenses by 15%.

Executive Support Meeting Coordination Workforce Planning Calendar Management

Administrative Assistant

Divine Ideas Limited

Jun 2008 - Dec 2008 (6 months)

Conducted targeted market research and analyzed consumer feedback to inform event branding decisions. Performed accurate data entry and analysis to evaluate operational outcomes for internal reporting.

Market Research Data Entry Reporting Analysis

Project Administrator

TULIP Ministry

Oct 2007 - May 2008 (7 months)

Designed and implemented structured administrative procedures to improve documentation tracking and retrieval times by 30%. Coordinated with donors, schools, and international stakeholders to ensure program compliance and clear reporting.

Administrative Procedures Compliance Support Donor Reporting Process Improvement

Administration Intern

UNEP

Mar 2007 - Jun 2007 (3 months)

Supported publication review and citation tracking for the GEO-4 report, ensuring 100% data verification and on-time delivery. Assisted with maintaining citation accuracy throughout the review process.

Data Verification Documentation Control Research Support

Student Assistant & Admin

Daystar University

Aug 2004 - Dec 2006 (2 years 4 months)

Streamlined student onboarding and registration workflows to improve response times and data accuracy across university departments. Supported administrative tasks as an assistant administrative officer during peak registration periods.

Onboarding & Support Registration Flows Administrative Coordination Response Time Improvement

Education

Degrees, certifications, and relevant coursework

Rhema Bible Training College

Diploma in Ministerial Studies, Ministerial Studies

2022 - 2023

Completed a Diploma in Ministerial Studies, focusing on textual and doctrinal interpretation using hermeneutical principles. Practiced metacognitive, step-by-step reasoning and comparative evaluation while maintaining objective neutrality and factual accuracy.