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Priscilla Anbanandan

@priscillaanbanandan

Senior Project Manager at PMI, improving exam-content development efficiency by 30% across certification projects.

At PMI, I manage exam-item development projects across CAPM, PMP, PMI-RMP and PMI-ACP exam banks. Through recurring virtual workshops, I improved exam-content development efficiency by 30% and contributed to approximately 70% cost savings.

Previously, I authored nine Coursera courses for the Microsoft Project Management Professional Certificate at Sureskills, building the curriculum and course structure. At Kyndryl and IBM, I managed IT infrastructure projects, including cloud and SQL database migrations, and earned customer satisfaction scores of 90% and 80%, respectively.

Experience

Work history, roles, and key accomplishments

Current

Senior Project Manager

Current

PMI

Nov 2024 - Present (1 year 11 months)

Led multiple interrelated exam-content development projects across PMI certifications program, coordinating with 30+ project managers globally. Improved work efficiency by 30% and contributed to ~70% cost savings through recurrent virtual workshops.

Project Management Program Management Stakeholder Management Vendor Management Risk Management Agile Delivery Waterfall Delivery Hybrid Delivery Change Management Executive Reporting Exam Content Authoring Certification Program Management

Project Management SME

Sureskills

Feb 2024 - Nov 2024 (9 months)

Authored 9 Coursera courses for Microsoft Project Management Professional Certificate, building curriculum and scripting course content. Achieved program success with 76,000+ learners globally.

Curriculum Development Course Design Content Development Project Management Microsoft Project Coursera

Project Management II

Kyndryl

Sep 2021 - Aug 2023 (1 year 11 months)

Managed concurrent medium and high-complexity IT Infrastructure projects, facilitating governance reviews and executive reporting for clients such as Saint-Gobain, Bombardier Aviation, and McCain Foods. Achieved 90% customer satisfaction scores and 9/10 NPS rating.

Project Management IT Infrastructure Governance Executive Reporting Stakeholder Management Customer Satisfaction NPS

Project Manager

IBM

Sep 2015 - Aug 2021 (5 years 11 months)

Managed end-to-end project lifecycle delivery for IT Infrastructure projects, including network infrastructure setup in Dubai Airport and shop floor printer setup in Mexico City. Managed cross-functional teams of 10-15 resources per project and achieved 80% customer satisfaction.

Project Management IT Infrastructure Risk Management Stakeholder Management Team Leadership Cloud Migration SQL Migrations Network Device Replacement

IT Manager

International Open University

Nov 2013 - May 2014 (6 months)

Managed IT operations and governance for a digital university, ensuring high availability of the digital platform for academic continuity. Led a team of software developers and handled escalations and disputes.

IT Operations IT Governance Team Leadership Escalation Management High Availability Digital Learning

Senior Network Engineer / Process Owner

Sutherland

Nov 2006 - Nov 2013 (7 years)

Served as process owner for Incident, Problem, and Change Management processes in IT Service Delivery. Responsible for restoration of IT services during outages and ensuring high-availability and high-performance for business continuity.

Incident Management Problem Management Change Management IT Service Management High Availability Business Continuity Root Cause Analysis

Associate Technical Support Engineer

Wipro

Aug 2004 - Jun 2006 (1 year 10 months)

Provided technical voice support to US telecom customers, troubleshooting issues on desktops, laptops, printers, and tablet devices. Achieved high customer satisfaction scores as a consistent top contributor.

Technical Support Troubleshooting Customer Satisfaction Desktop Support Laptop Support Printer Support Tablet Support