Priscilia Ikhifa-Aigbokhan

I've delivered measurable client-experience and portfolio results at Standard Bank Group, managing commercial banking onboarding, digital adoption, complaint resolution, and service delivery across multiple touchpoints.

In my commercial banking role, I managed 296 clients and drove 328% growth in customer deposits, 540% growth in performing loans, and CAD2M in portfolio revenue. I also achieved 626% of NIR target in 2024, maintained 0% NPL, and earned the Beyond Excellence Award for CX impact and stakeholder collaboration.

I use Voice of Customer data, feedback, usage trends, and CX metrics including CSAT, NPS, FRT, adoption rate, and customer health scores to remove friction and improve journeys. My work reduced client complaints by 100% and supported 100% of full-year new-to-bank sales targets.

I've also partnered with Product Managers at Iter Inov to turn complex AI features into customer-friendly messaging, onboarding guides, and self-service resources. I bring bilingual English and French communication, banking advisory experience, and a practical focus on customer outcomes and business growth.