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Sharmila Mary

@sharmilamary

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Dynamic technical writer with 9 years of experience in documentation.

India

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can contribute to impactful projects and grow my skills.

I am a dynamic technical writer with 9 years of experience in developing clear and engaging documentation for software and applications. My expertise lies in transforming complex topics into simple, user-friendly content, ensuring that documentation is tailored for different audiences. I have a proven ability to enhance user experience and reduce support tickets through effective documentation.

Throughout my career, I have developed and published over 50 engaging video manuals and workflow diagrams, collaborated with subject matter experts to gather information, and maintained documentation accuracy using tools like JIRA and SharePoint. My work has consistently resulted in improved user engagement and streamlined training processes.

I hold a Master's degree in Computer Applications and have extensive experience with various help authoring tools and methodologies. I am passionate about creating high-quality documentation that meets the needs of users and contributes to the overall success of the projects I work on.

Experience

Work history, roles, and key accomplishments

Technical Writer

Solverminds Solutions and Technologies

Jan 2022 - Present (3 years 5 months)

Developed and published over 50 engaging video manuals and workflow diagrams, significantly enhancing user experience and reducing support tickets by 30%. Authored and reviewed comprehensive technical documentation, including user manuals, quick reference guides, SOPs, process documents, and installation guides.

Adobe RoboHelp Microsoft Office Adobe Photoshop Publishing Microsoft Visio InDesign HTML CSS SharePoint

Senior Technical Writer

NISU InfoTech

Aug 2021 - Present (3 years 10 months)

Developed and optimized scripts, video manuals, and workflow diagrams, which streamlined the training process and increased user engagement by 30%. Acquired product knowledge from IAD documents and other supporting materials.

Scripting IAD Documentation Communication

Technical Writer/Business Analyst

Superior Innovative Technologies

Sep 2015 - Present (9 years 9 months)

Implemented responsive HTML help templates and stylesheets for online help, reducing documentation errors by 30% and improving consistency. Authored comprehensive documentation for health plan administration products, including online help, user manuals, API documentation, and release notes.

HTML Online Help API Documentation UAT Cheat Sheet TFS SVN Business Analysis

Technical Writer

ISG Novasoft Technologies

Apr 2014 - Present (11 years 2 months)

Handled end-user documentation for a default management application, including user manuals, admin guides, online help, and release notes. Participated in sprints and scrum meetings to provide stakeholders with updated document statuses.

User Guides Admin Guide Online Help Sprints Scrum

Technical Writer Trainee & Instructional Designer

BOSCO ITS

Nov 2010 - Present (14 years 7 months)

Authored and reviewed various technical documents and user manuals. Created Communicative English Books for Sacred Heart College Students and published computer training material books for Don Bosco College.

Technical Documentation Instructional Design English Communication Grammar