Sharmila Mary

Developed and published over 50 engaging video manuals and workflow diagrams, significantly enhancing user experience and reducing support tickets by 30%. Authored and reviewed comprehensive technical documentation, including user manuals, quick reference guides, SOPs, process documents, and installation guides.

Developed and optimized scripts, video manuals, and workflow diagrams, which streamlined the training process and increased user engagement by 30%. Acquired product knowledge from IAD documents and other supporting materials.

Implemented responsive HTML help templates and stylesheets for online help, reducing documentation errors by 30% and improving consistency. Authored comprehensive documentation for health plan administration products, including online help, user manuals, API documentation, and release notes.

Handled end-user documentation for a default management application, including user manuals, admin guides, online help, and release notes. Participated in sprints and scrum meetings to provide stakeholders with updated document statuses.

Authored and reviewed various technical documents and user manuals. Created Communicative English Books for Sacred Heart College Students and published computer training material books for Don Bosco College.

Grade: 66 %

Completed a Master of Computer Applications with a focus on advanced computing concepts and applications. Achieved a 66% grade.

Grade: 68 %

Obtained a Bachelor of Computer Applications, covering fundamental computer science principles and programming. Achieved a 68% grade.

Grade: First Class

Completed a Post Graduate Diploma in Information Technology with First Class honors. Focused on various aspects of IT.

Earned a Post Graduate Diploma in Computer Application. This program provided comprehensive knowledge in computer applications.