Princeton John
@princetonjohn
Operations leader specializing in specialty pharmacy, patient services, and team performance improvement.
United StatesWhat I'm looking for
I am a dedicated operations leader with extensive experience in specialty pharmacy and patient care services, promoted through multiple roles at CVS Health to Supervisor, Patient Care Center. I lead teams of 20+ colleagues, manage compliance with HIPAA and organizational standards, and use systems such as SPARCS, Verint, HBS, CATS, and SFW to monitor performance and drive operational efficiency.
I have a proven track record in training, onboarding, performance management, reporting (including Excel-created intake, volume, financial, and variance reports), and stakeholder engagement. I contribute to continuous process improvement, conduct operational reviews with senior management, and have a background in leadership development through campus organizations.
Experience
Work history, roles, and key accomplishments
CHSupervisor, Patient Care Center
CVS Health
Jul 2020 - Present (5 years 7 months)
Lead and manage a team of 20+ in CVS Specialty Pharmacy Patient Care Center, improving operational efficiency, ensuring HIPAA compliance, and coordinating workflow and reporting to support patient enrollment and service quality.
Education
Degrees, certifications, and relevant coursework
HUHerzing University
Associate of Applied Science, Software Development
Completed an associate degree in Software Development via Herzing University's online program, awarded December 2017.
BUBradley University
Bachelor of Science, History
Activities and societies: Lambda Chi Alpha Fraternity (Philanthropy Committee Member); Rotaract Club (Membership Development Coordinator)
Completed a Bachelor of Science in History from Bradley University, College of Liberal Arts and Sciences, graduating in December 2014.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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