PPPrincess Loi Ponte
@princessloiponte
Healthcare support specialist skilled in insurance verification, claims resolution, and customer service.
PhilippinesWhat I'm looking for
I am a hardworking healthcare support professional with hands-on experience in insurance verification, benefits investigation, claims processing, and customer-facing roles across healthcare and telco accounts. I consistently meet KPIs and SLAs, earning multiple recognitions for accuracy and customer satisfaction while working with portals like Availity, Waystar, and major payer systems.
I bring strong organizational skills, bilingual communication (English/Filipino), and experience with CRM and EMR/PMS tools to deliver reliable verification, documentation, and patient-focused support. I am a fast learner who thrives in high-volume inbound environments and is committed to process accuracy and excellent service.
Experience
Work history, roles, and key accomplishments
Benefits Investigation Specialist
DME Service Solutions
Aug 2022 - Present (3 years 4 months)
Performed insurance verification and benefits eligibility for HMO, PPO, POS, EPO, Medicare and Medicaid plans, processed basic claims and handled rejections/denials, improving accuracy and KPI performance recognized with awards.
TEManaged high-volume inbound calls for a telecommunications account (T-Mobile), handling orders, activations, payments and billing disputes while maintaining accuracy and achieving strong CSAT scores.
TEHandled inbound Dexcom reorder line calls, processed orders for medical devices (G6/G7), maintained accurate documentation and consistently achieved 100% CSAT and team recognition.
Education
Degrees, certifications, and relevant coursework
Senator Renato 'CompaƱero' Cayetano Memorial Science and Technology High School
High School Senior Certificate, Information and Communications Technology
2018 - 2019
Activities and societies: Insurance verification exposure, basic claims processing
Completed senior high school focusing on information and communications technology and basic healthcare-related processes.
Diosdado Macapagal High School
High School Diploma, Information and Communications Technology
2014 - 2017
Activities and societies: Data entry, documentation, communication with providers
Completed secondary education with focus on ICT and foundational technical skills, including data entry and documentation.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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