Open to opportunities

Noelle Mendoza

@noellemendoza

Healthcare patient intake and customer service specialist driving HIPAA-compliant, accurate intake and insurance verification.

Philippines

Message

What I'm looking for

I’m looking for remote US/Canada healthcare customer service and patient intake work where I can deliver HIPAA-compliant, high-accuracy intake and insurance verification, support prior authorizations, and help ensure continuity of patient care. Immediate availability.

I’m a Healthcare Customer Service and Patient Intake Specialist with 8+ years of experience in DME reordering, insurance verification, and HIPAA-compliant data management across high-volume BPO and remote healthcare environments. I maintain 95%+ data accuracy while managing 100+ daily patient interactions via phone, email, fax, and EHR portals.

I’m known for first-call resolution, payer eligibility verification, prior authorization support, and cross-team coordination that supports continuity of patient care. In my current role, I process 100+ daily referrals with zero backlog, complete same-day intake, and protect PHI through encrypted communications and secure handling.

Experience

Work history, roles, and key accomplishments

Intake Specialist

DME Service Solutions

Oct 2023 - Jun 2026 (2 years 8 months)

Processes 100+ daily patient referrals via phone, email, fax, and EHR portals with same-day completion and zero backlog. Enters and verifies patient demographics and insurance details with 95%+ accuracy while maintaining HIPAA-compliant PHI handling.

Insurance Verification HIPAA compliance PHI Management Data Integrity Salesforce CRM NICE CXOne EHR Systems Quality Assurance Fraud Prevention Identity Verification

Healthcare Reorder CSR

Teleperformance

Oct 2021 - Mar 2023 (1 year 5 months)

Managed inbound and outbound DME and medical supply reordering calls in a remote environment, delivering first-call resolution by researching account issues. Maintained 100% accurate CRM records for patient accounts, insurance changes, and shipping preferences.

Customer Service Insurance Verification Data Integrity First Call Resolution Salesforce CRM

Healthcare Account CSR

Teleperformance

Oct 2019 - Oct 2021 (2 years)

Supported continuous glucose monitoring (CGM) device reordering for patients and caregivers, verifying insurance coverage and coordinating prior authorizations and prescription renewals. Maintained 95%+ quality scores and reduced unnecessary callbacks by 15% through patient education.

Insurance Verification Prior Authorizations Appointment Scheduling Quality Assurance Customer Education EHR Systems

Postpaid Account CSR

Teleperformance

Aug 2017 - Oct 2019 (2 years 2 months)

Resolved billing disputes, service upgrades, and network troubleshooting for Canadian telecom subscribers. Documented all interactions with 100% accuracy in CRM for regulatory compliance.

Billing Disputes Troubleshooting Service Upgrades Customer Service Regulatory Compliance Customer Support

Prepaid Account CSR

Teleperformance

Jul 2015 - Aug 2017 (2 years 1 month)

Handled account management, plan migrations, and technical troubleshooting in a metric-driven call center. Provided support while maintaining performance against call center targets.

Account Management Technical Troubleshooting Customer Service Call Handling

Education

Degrees, certifications, and relevant coursework

Interface Computer College

Vocational Computer Technician Program, Computer Technician

2000 - 2002

Activities and societies: HIPAA Privacy & Security Compliance (annual refresher); Healthcare Customer Service Excellence (BPO/client-specific); Salesforce CRM End-User Certification; Medical Terminology Fundamentals

Completed the 2nd year of a Vocational Computer Technician Program (2000–2002). Included training in HIPAA privacy & security, healthcare customer service excellence, Salesforce CRM end-user basics, and medical terminology fundamentals.